Contact Center Solutions Featured Article

Nordic Telecom and Cisco Signs Technology Cooperation Agreement

November 26, 2012

Nordic TeleCom, a Finnish company specializing in unified communication services, has recently agreed to sign a technology cooperation agreement with Cisco (News - Alert) Systems Finland, which will connect new value-added solutions with Cisco collaboration products via Nordic TeleCom's cloud services and enhance business operations.

"These combined collaboration services will, for example, help companies improve the quality of their customer service and increase sales," stated Esa Lahtinen, CEO at Nordic TeleCom.

Last year, Nordic TeleCom launched a unique portal that enables - with no installations or start-up costs - different value-added services for the company's existing contact center and telephone solutions.

"Concrete examples of such value-added services include customized reporting and statistical analysis straight from the cloud, as well as integrating a call-back system into Cisco Contact Center solutions - with no installations or start-up costs," continued Lahtinen.

Nordic TeleCom also launched its CMS portal and services in the UK. The service instantly received very positive reactions from the customers and the company closed its first deals during the summer 2012, said the company officials.

Officials also said that the company’s CMS portal is growing fast in the Nordics markets and this year more than 250 new offices have joined the service. Nordic TeleCom has quickly acquired the position of one of the leading telecom service providers in the Northern European markets.

NTC's current clients list includes the Stadium sports equipment chain, Sixt Rent a Car Finland, Diacor healthcare centers and Delta Motor Group.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rachel Ramsey

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