Contact Center Solutions Featured Article

STELLAService Unveils STELLA Monthly Benchmarks

November 26, 2012

STELLAService has unveiled STELLA Monthly Benchmarks, a unique ranking on a monthly basis of the top performing customer service providers nationwide. With the start of the holiday shopping season, STELLAService aims to improve the Web-based shopping experience for consumers and retailers through this ranking.

The novel STELLA Monthly Benchmarks will be revealed every month on the third Wednesday. Consumers will therefore be provided a dependable tool for smarter shopping. Similarly, retailers will receive an autonomous, dependable benchmark, allowing them to gauge and improve their consumer service.

STELLAService will also be making available the STELLA Monthly Benchmarks every month on the Web at http://stellaservice.com/benchmarks.

Information related to the five best performing companies in particular retail categories will be provided by STELLA Monthly Benchmarks. They information will be associated to four main service arenas: phone, e-mail, shipping and returns.

The month-over-month trends of the organizations will be detailed by STELLA Monthly Benchmarks as well.

STELLAService's countrywide network of permanent analysts and mystery shoppers has carried out customer service assessments on a daily basis. These assessments have been used as the foundation of STELLA Monthly Benchmarks. The ranking will cover the country's 50 largest retailers, along with five of the largest retailers in 11 categories: Apparel, Automotive Parts, Beauty, Department Stores, Consumer Electronics, Home Improvements, Housewares, Mass Merchant, Office Supplies, Sporting Goods and Sportswear.

In a statement, Jordy Leiser, CEO at STELLAService said, "While there is limited variance in pricing among most retailers, customer service is still wildly uneven, even though consumers consistently rank it as a key factor influencing where they shop. STELLA Monthly Benchmarks help highlight top performers in the industry. For the first time, consumers, investors, media, and retailers alike will have an independent benchmark that they can look to for the most current assessment of the most customer-friendly retailers in the nation.”

According to the STELLA Monthly Benchmarks for October 2012, Zappos and Buy.com have been positioned on the top in two of four service arenas among Apparel/Accessories and Mass Merchant retailers, respectively.

Apple (News - Alert) has been positioned on the top in three of four service arenas among Electronic retailers.

STELLAService will also publish the maiden STELLA Index, a quarterly ranking, from January 2013 onward. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

CorvisaCloud: Listen to your Customers, Address Needs

A CorvisaCloud second annual customer service survey reported an improvement in customer service since 2013; while that is indeed good news, the bad news is that even though businesses profess that 'the customer is king', they don't seem to be doing enough to really wow them. [ Read More ]
10/01/2014

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!