Contact Center Solutions Featured Article

NAIC Sets up Consumer Call Centers to Respond to Resident Needs

November 21, 2012

To assist New Jersey and other Eastern Seaboard residents in the aftermath of Superstorm Sandy, State insurance regulators, working cooperatively through the National Association of Insurance Commissioners (NAIC), are coordinating efforts.

Last week in the NAIC’s Central Office in Kansas City, Missouri, the NAIC has set up a consumer assistance call center to help field calls and respond to residents’ needs. As it responds to a high volume of telephone calls regarding losses associated with the disaster, the call center will initially help support the New Jersey Department of Banking and Insurance.

Working directly with the public, volunteers in the call center will perform tasks such as responding to general inquiries as well as collecting claims information. This information will then be transmitted to the New Jersey Department.

“State insurance regulators from across the country are united to provide assistance to our colleagues in New Jersey and other states that may need assistance or support services during this disaster recovery,” said Kevin McCarty, NAIC President and Florida Insurance Commissioner.

He added that to promptly assist consumers during this difficult time, this call center will effectively allow to centralize and maximize its ability. Following Hurricane Katrina, the successful coordinated efforts demonstrated readiness for recovery and thus, they are confident that its response systems are in place to act appropriately.

Kenneth Kobylowski, Acting Commissioner of the New Jersey Department of Banking and Insurance, stated that yet another example of the collaborative strength of its state-based regulatory system is the quick mobilization of this consumer call center. Ready to respond in disaster recovery efforts and to answer questions, address concerns and facilitate the claims process, consumers can count on the fact that its national system of state regulation has experts on the ground.

The center will initially be staffed by regulators from Iowa, Kansas, Missouri and Nebraska. Operating Monday through Friday from 8 a.m. to 5 p.m. central standard time, the center is expected to handle calls for several months.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rich Steeves

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!