Contact Center Solutions Featured Article

Jacada Automates Sales Process for Latin American Telecom Provider

November 21, 2012

Jacada (News - Alert) is providing integration and automation of sales process for a well-known telecom provider in Latin America. Products from Jacada, a global provider of customer service solutions designed to improve the customer experience, will be used to improve the efficiency of systems and automate manual processes for the client.

“We are excited to begin this relationship with such a well-proven and respected company,” said Guy Yair, Jacada co-chief executive officer. “Their selection of Jacada's customer interaction suite confirms the advantage of our solutions for the customer service marketplace.”

Jacada notes that the Latin American Telecom provider is one of the largest telephone companies in the region and it will improve the efficiency of its enterprise software by leveraging Jacada’s data integration and desktop automation capabilities.

Specifically, the telecom provider will use Jacada's integration and process optimization technology to improve the customer experience in the sales centers. 

Jacada has teamed with a systems integrator that has a local presence in Latin America to deliver the enterprise customer service software to the telecom provider.

Once the solution is implemented, the telecom provider will be able to optimize the effectiveness of sales interactions and complete the transactions of customer's orders in a timely manner.

Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting-edge solutions. The company was also in the news for releasing an improved version of its unified desktop solution, Jacada WorkSpace Agent Desktop 6.0. The company claims this solution allows businesses to have full ownership and control for delivering the optimal agent desktop experience.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!