Contact Center Solutions Featured Article

Jacada Automates Sales Process for Latin American Telecom Provider

November 21, 2012

Jacada (News - Alert) is providing integration and automation of sales process for a well-known telecom provider in Latin America. Products from Jacada, a global provider of customer service solutions designed to improve the customer experience, will be used to improve the efficiency of systems and automate manual processes for the client.

“We are excited to begin this relationship with such a well-proven and respected company,” said Guy Yair, Jacada co-chief executive officer. “Their selection of Jacada's customer interaction suite confirms the advantage of our solutions for the customer service marketplace.”

Jacada notes that the Latin American Telecom provider is one of the largest telephone companies in the region and it will improve the efficiency of its enterprise software by leveraging Jacada’s data integration and desktop automation capabilities.

Specifically, the telecom provider will use Jacada's integration and process optimization technology to improve the customer experience in the sales centers. 

Jacada has teamed with a systems integrator that has a local presence in Latin America to deliver the enterprise customer service software to the telecom provider.

Once the solution is implemented, the telecom provider will be able to optimize the effectiveness of sales interactions and complete the transactions of customer's orders in a timely manner.

Jacada enables organizations to deliver advanced customer and agent interactions by implementing cutting-edge solutions. The company was also in the news for releasing an improved version of its unified desktop solution, Jacada WorkSpace Agent Desktop 6.0. The company claims this solution allows businesses to have full ownership and control for delivering the optimal agent desktop experience.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

The FCC Hits AT&T With the Largest Privacy and Data Security Enforcement Action to Date

A breach that took place in AT&T call centers in Mexico, Colombia and the Philippines didn't make much news when it happened; but what brought it to light was the settlement the company made with the FCC. [ Read More ]
04/13/2015

Enghouse Interactive CRM Connecter 1.0 Certified for Integration with SAP

The big trend in customer experience management (CEM) is enabling customer care agents to have better real-time visibility of all aspects of the customer journey. In particular this means providing the valuable information that exists in customer relationship management systems and other databases where relevant information resides. [ Read More ]
04/10/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!