Contact Center Solutions Featured Article

Riyadh to Host Communications Conference

November 21, 2012

Interactive Intelligence (News - Alert) will hold a seminar on new technology and trends within the Contact Centers community on December 4 in Riyadh, Saudi Arabia. Interactive Intelligence provides communication and contact center solutions for companies worldwide.

The topic for the seminar is “Customer Experience Excellence through Effective Contact Centre Solutions.”

Contact centers are more commonly known in the United States as call centers. This seminar is focused on chief information officers, chief technology officers, senior technology managers, customer service officers, customer experience officers, business strategists, and development managers for companies that have large call centers within Saudi Arabia. 

The seminar will discuss how to make call centers more productive and streamline the managing of diverse sets of resources.

Abdul Nasser Bangcola, manager of Interactive Intelligence for Saudi Arabia, says customers now more than ever expect speed and rapid availability. “The advancements in technology today mean that customers are far more connected than ever before. They have become accustomed to the constant and rapid availability of services and expect the same speed of delivery from their customer support providers.”

In order to keep up, he says, companies must utilize advanced call center technologies. “To be an effective market player, an enterprise has to leverage advanced contact centre technologies to deliver superior service consistent with the company’s brand and reputation.” 

He followed by highlighting that Interactive Intelligence is the “trusted provider” of call center software for over 4,500 companies worldwide. 

Bangcola sees Interactive Intelligence as the key to successful customer experiences. “Our customers utilize the innovative, flexible and reliable Customer Interaction Center as the software platform to eliminate repeat calls, transfers, complaints and escalations, thereby delivering great customer experiences.”

Featured at the seminar will be the company’s advanced Customer Interaction Center solution software. This software allows for multiple channel interaction through both a cloud service and through a managed service. The service provides joined communications for application rich Internet Protocol Private Branch Exchange (PBX (News - Alert)), conferencing and collaboration between users. 

Other topics at the seminar include customer management, how to streamline and increasing effectiveness, market trends and the increase of mobility.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Foundation to Raise Funds for At-risk Youth

Interactive Intelligence Foundation fund raiser for at-risk youth to feature IndyCar driver Ed Carpenter. [ Read More ]
08/22/2014

Australian Consumers Vent more online about Poor Customer Experiences

Australian consumers are more inclined to express their customer service views online than those in UK and US. [ Read More ]
08/22/2014

Interactive Intelligence Campaign Donates Over 500 Goats to Impoverished Communities

In late 2011, customer experience solutions provider Interactive Intelligence launched a very interesting campaign to get executives to speak with their sales people. In conjunction with international charity Oxfam, if you met with Interactive Intelligence, Oxfam would donate a goat to a needy family in an impoverished community in one of the many developing world countries where it operates. [ Read More ]
08/21/2014

What To Do When Your Customer Experience is Unsatisfactory

Ever since the recording by an angry Comcast customer of his less-than-wonderful attempt to just cancel his cable service went viral a few weeks ago, the Internet has been flooded with similar recordings. [ Read More ]
08/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!