Interactive Intelligence will hold a seminar on new technology and trends within the Contact Centers community on December 4 in Riyadh, Saudi Arabia. Interactive Intelligence provides communication and contact center solutions for companies worldwide.
The topic for the seminar is “Customer Experience Excellence through Effective Contact Centre Solutions.”
Contact centers are more commonly known in the United States as call centers. This seminar is focused on chief information officers, chief technology officers, senior technology managers, customer service officers, customer experience officers, business strategists, and development managers for companies that have large call centers within Saudi Arabia.
The seminar will discuss how to make call centers more productive and streamline the managing of diverse sets of resources.
Abdul Nasser Bangcola, manager of Interactive Intelligence for Saudi Arabia, says customers now more than ever expect speed and rapid availability. “The advancements in technology today mean that customers are far more connected than ever before. They have become accustomed to the constant and rapid availability of services and expect the same speed of delivery from their customer support providers.”
In order to keep up, he says, companies must utilize advanced call center technologies. “To be an effective market player, an enterprise has to leverage advanced contact centre technologies to deliver superior service consistent with the company’s brand and reputation.”
He followed by highlighting that Interactive Intelligence is the “trusted provider” of call center software for over 4,500 companies worldwide.
Bangcola sees Interactive Intelligence as the key to successful customer experiences. “Our customers utilize the innovative, flexible and reliable Customer Interaction Center as the software platform to eliminate repeat calls, transfers, complaints and escalations, thereby delivering great customer experiences.”
Featured at the seminar will be the company’s advanced Customer Interaction Center solution software. This software allows for multiple channel interaction through both a cloud service and through a managed service. The service provides joined communications for application rich Internet Protocol Private Branch Exchange (PBX), conferencing and collaboration between users.
Other topics at the seminar include customer management, how to streamline and increasing effectiveness, market trends and the increase of mobility.
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