Contact Center Solutions Featured Article

Riyadh to Host Communications Conference

November 21, 2012

Interactive Intelligence (News - Alert) will hold a seminar on new technology and trends within the Contact Centers community on December 4 in Riyadh, Saudi Arabia. Interactive Intelligence provides communication and contact center solutions for companies worldwide.

The topic for the seminar is “Customer Experience Excellence through Effective Contact Centre Solutions.”

Contact centers are more commonly known in the United States as call centers. This seminar is focused on chief information officers, chief technology officers, senior technology managers, customer service officers, customer experience officers, business strategists, and development managers for companies that have large call centers within Saudi Arabia. 

The seminar will discuss how to make call centers more productive and streamline the managing of diverse sets of resources.

Abdul Nasser Bangcola, manager of Interactive Intelligence for Saudi Arabia, says customers now more than ever expect speed and rapid availability. “The advancements in technology today mean that customers are far more connected than ever before. They have become accustomed to the constant and rapid availability of services and expect the same speed of delivery from their customer support providers.”

In order to keep up, he says, companies must utilize advanced call center technologies. “To be an effective market player, an enterprise has to leverage advanced contact centre technologies to deliver superior service consistent with the company’s brand and reputation.” 

He followed by highlighting that Interactive Intelligence is the “trusted provider” of call center software for over 4,500 companies worldwide. 

Bangcola sees Interactive Intelligence as the key to successful customer experiences. “Our customers utilize the innovative, flexible and reliable Customer Interaction Center as the software platform to eliminate repeat calls, transfers, complaints and escalations, thereby delivering great customer experiences.”

Featured at the seminar will be the company’s advanced Customer Interaction Center solution software. This software allows for multiple channel interaction through both a cloud service and through a managed service. The service provides joined communications for application rich Internet Protocol Private Branch Exchange (PBX (News - Alert)), conferencing and collaboration between users. 

Other topics at the seminar include customer management, how to streamline and increasing effectiveness, market trends and the increase of mobility.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014

Xerox Virtual Customer Care Agent Soon to Enter the Market

Today, many companies are working toward simplifying the workplace so that they can allocate more time and resources to their core business. WDS is one such company dedicated to making it customer's life easier. Recently, the company has introduced an intelligent, virtual customer care agent that can recognize and resolve customer questions in the same way a human agent would. [ Read More ]
10/29/2014

Cyara Partners with GlobalNet

Cyara, a provider of integrated, automated customer communication systems testing software, recently announced that GlobalNet, a company that provides customer experience innovation lifecycle services, has joined the company's Expert Partner Program. As a result, Cyara's contact center testing software has been integrated with GlobalNet's Customer Experience Innovation Lifecycle, expanding Cyara's market in North America. [ Read More ]
10/29/2014

The Personalization of Patient Care

There is little dispute that the healthcare system is not just one of the largest vertical markets for the consumption of modern technology in general but for ICT-related solutions specifically. Whether it is the digitization of medical records, the establishment of healthcare exchanges in the U.S., telemedicine, enhanced communications for first responders, etc. The appetite for ICT is almost insatiatable. [ Read More ]
10/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!