Contact Center Solutions Featured Article

Lexmark International Redesigns Offices to Boost Employee Morale

November 20, 2012

Workers at Lexington-based Lexmark International, during the past two years, have been at the center of a major renovation. Decades earlier, the facility that was built as an IBM (News - Alert) typewriter factory, to become the most modern of offices, has had more than 300,000 square feet updated.

As it works on redesigning its software development workspaces, the process is continuing. Designed to stimulate conversation, the floor-to-ceiling closed-door offices are replaced with a desk layout. Since 2004, the signs of manufacturing haven’t been done on site.

"What you see is a modernization going on within the walls with an open environment that will enable more teamwork and close collaboration. We're making investments to make this a more inviting, attractive site for us," said Paul Rooke, CEO of the company, one of Lexington's largest employers, in a statement.

Split by New Circle Road, to locate the vast majority of the company's roughly 2,300 workers on one side of its sprawling north Lexington campus, the moves also are part of a plan. The North American sales, marketing and operations teams moved from a building outside New Circle Road that has now been partially leased to Xerox and served as the test for the complex project.

Ron Binkauskas, vice president and general manager of imaging solutions and services for North America stated that just about every employee had their own office; they had an array of hallways and very little natural light in its former location. An office ranged from anywhere in size from a phone booth to a large executive-type office, and everyone had a door that they could close.

People started to lose what they felt was their personal space and as a result, their morale took a dip. However, they were pleased as soon as they moved across the street. Its employees were wearing visors and sunglasses due to having so much natural light and thus an automatic sun shade has been installed.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Amanda Ciccatelli

Article comments powered by Disqus

Related Contact Center Solutions Articles

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

The FCC Hits AT&T With the Largest Privacy and Data Security Enforcement Action to Date

A breach that took place in AT&T call centers in Mexico, Colombia and the Philippines didn't make much news when it happened; but what brought it to light was the settlement the company made with the FCC. [ Read More ]
04/13/2015

Enghouse Interactive CRM Connecter 1.0 Certified for Integration with SAP

The big trend in customer experience management (CEM) is enabling customer care agents to have better real-time visibility of all aspects of the customer journey. In particular this means providing the valuable information that exists in customer relationship management systems and other databases where relevant information resides. [ Read More ]
04/10/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!