Contact Center Solutions Featured Article

Cyara Publishes Yet Another Customer Success Story

November 20, 2012

Contact center technologies and applications are continuously developing and upgraded to assist companies to keep pace and adapt to various competitive landscapes, market conditions and a mobile, more connected customer base.

Recently, the company published its customer success story that explains how automated testing saved a 2012 technology upgrade installation for a global financial institution. For testing, monitoring and simulation of interactive voice response (IVRs) and contact center systems and applications, Cyara offers next-generation premise and cloud solutions

For automating testing, monitoring and simulation of the customer and agent contact center experience, Cyara provides a completely software-based, technology agnostic suite of products. Centers can install complicated contact center technology and processes with minimal risk with Cyara.

One of the many Cyara advantages stated by the customer in the interview, was the feature that helps in getting rid of vendor misunderstandings. According to the company, this can be important to the success of complicated installations.

“This case study documents in great detail the reality of what can go wrong and does in many deployments with so many moving parts, as is the case in complex contact center infrastructure and application deployments,” says Alok Kulkarni (News - Alert), CEO, Cyara. “Our customers are committed to staying ahead of potential points of failure and rectifying them before customer experience is impacted. This customer’s experience with our suite in their technology upgrade is another proof point in Cyara’s commitment to deliver a cost-effective, time saving suite.”

Recently, the company was selected by Thirty-One Gifts, an Ohio-based direct selling company, to facilitate the successful upgrade of its new contact center routing platform.

Looking to automate load testing of its new call center routing platform that is based on Session Initiation Protocol (News - Alert) (SIP), Thirty-One Gifts, which sells stylish and organizational products, selected Cyara Solution Suite. This suite enables the testing of speech-enabled IVRs and contact center applications.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Georgia County to Receive New Call Center

Recent news emanating from Georgia's Henry County indicates that a global payments company will soon create a new call center in the city of McDonough and, with that new center, will create up to 450 jobs. [ Read More ]
09/17/2014

New TSYS Contact Center to Open in Georgia

Columbus, Georgia-based credit card and payment processor TSYS has announced they are making preparations to open a new contact center in McDonough, Georgia. The new contact center, located near Atlanta, is expected to open positions for up to 450 employees. [ Read More ]
09/17/2014

Omni-Channel Success: It's All About the Data, and the Process

Research has shown that providing detailed product information helps customers make buying decisions more quickly, and retailers and brands are making efforts to capitalize on that. Whereas a few years ago, product listings may have included price, one or two photos and a basic product description, today's product information includes detailed, keyword-rich descriptions for SEO, additional photo views, videos, product comparisons, "people who bought this also bought" recommendations, warranty in… [ Read More ]
09/16/2014

Call Centers in Philippines Concerned with Talent Pool and Attrition

A recent study concerning call centers in the Philippines suggests that companies in the region fear that their talent pool is drying up and that employee retention continues to be a large problem in the industry. [ Read More ]
09/16/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!