Interactive Intelligence Launches E-Commerce Website: Customers Get Easy Access to Expanding Ecosystem Apps

Interactions 13 Sets Records and Interactive Intelligence CEO Dr. Brown Talks about Managing a Growth Company

If you followed my coverage of the recently concluded Interactions 13, Interactive Intelligence's annual industry event, you know that numerous people at the event commented on how much it has grown. Well, Interactive Intelligence is out with its review of the proceedings, and it really did establish a number of records. [ Read More ]
06/18/2013

5 Tips for Proactive Engagement

Being proactive with customer engagement is a sound and wise strategy, both in marketing and continued business conduct with existing customer bases. Most businesses realize this, and a proactive mindset can clearly be seen in most customer relations and marketing strategies out there. Waiting patiently and idly for stimuli to react to is a poor decision in business, which is a lightning fast environment with a very vicious food chain in which to compete. Nobody's arguing against this, and as su… [ Read More ]
06/18/2013

WMSI Launches Next Generation Call Center Platform to Provide Retirement Plan

Wealth Management Systems Inc. (WMSI), provider of technology based rollover services within the financial services industry, is launching a Web based call center platform that will enable clients to create a centralized system that can be easily accessed by call center representatives in different locations, all of which will benefit from processing efficiencies for multiple transaction types. [ Read More ]
06/18/2013

Teleperformance Wins NCCA Best Partner Award for its Work with Google

Outsourced multichannel customer experience management provider Teleperformance recently was honored with the Netherlands National Contact Center Association (NCCA) Best Partner Award for helping Google enhance its services. [ Read More ]
06/18/2013