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Resolute Solutions Corporation, a business and technology consulting firm, has announced the launch of its new Healthcare Customer Engagement solution. This solution is designed to provide a holistic technology platform to enable customer intimacy between patients and health plans.


A subset of Resolute's healthcare customer engagement solution focusing on unified communications is scheduled to be on display at the America's Health Insurance Plans 2008 Annual Meeting in San Francisco, beginning today and ending June 20.

The Healthcare Customer Engagement Solution from Resolute is designed to offer support for consumer engagement with technologies that provide solid, cost-effective foundations for creating, extending and growing consumer relationships.

A Microsoft Gold Certified Partner, Resolute is working with Microsoft’s U.S. Health and Life Sciences Group to create innovative solutions to enable health plans to reach and effectively communication with customers, members and providers across multiple channels.

These technologies enable patients to proactively work with their health plans to manage their healthcare. Such ease of interaction helps to promote better communication and increases satisfaction for both customers and health plan employees as all interactions takes on a more positive tone.

"In a challenging environment, health plans must raise their customer service levels and proactively manage the customer experience, consistency and handoffs across all service channels," said Dennis Schmuland, U.S. health plans industry solutions director, Microsoft Corp., in a Wednesday statement.

Schmuland continued: "Resolute's solution, built on the Microsoft software platform, helps health plans manage the entire customer experience -- from interaction with a consumer portal, to customer care representatives, to CRM, and finally to analytics and business intelligence."

It is important that healthcare consumers and organizations have access to the same benefits in collaborative and connected technologies that are available to other industries.

Especially in an industry where emotions can be greatly interlaced with business interactions, empowering the customer to have access to improved communications and management can help to drive increased satisfaction.

Resolute's Healthcare Customer Engagement solution can act as a catalyst for continued innovation, as health care providers create new initiatives for engaging consumers around their health objectives.

"Our integrated solution also extends to health coaching, wellness initiatives and engaging broader audiences in their health," added Resolute Healthcare Industry Director Lauren Schwartz, in Wednesday’s statement. "With our deep knowledge of portals, unified communication technologies, CRM and business intelligence, we are able to devise innovative solutions that give consumers and healthcare organizations a truly interactive experience."

Resolute is offering a complimentary informational Webcast regarding its Healthcare Customer Engagement solution on July 17, 2008, from 1 to 3 p.m. EDT (10 a.m. to 12 p.m. PDT, 11 a.m. to 1 p.m. MDT, 12 p.m. to 2 p.m. CDT). Registration is required.

Visit www.clicktoattend.com and use registration code 128858. Access information will be provided with registration confirmation. The Web cast will offer information how Resolute provides healthcare organizations with secure and relevant technology solutions.

Susan J. Campbell is a contributing editor for ContactCenterSolutions and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.