Contact Center Solutions Featured Article

Altitude Opens New Office in Dusseldorf to Tap Opportunities in German Contact Center Market

November 13, 2012

According industry estimates, Germany has the largest contact center market in the Eurozone. With almost 7,000 contact centers nationwide, the sector has recorded a 10 percent annual agent growth rate over the past 10 years. Keen on grabbing the opportunities in this high growth market, the contact center technology firm, Altitude Software (News - Alert) has adopted a long term strategy exclusively for the German markets.

As part of this, the company has recently opened a new office in Dusseldorf and restructured its sales team with the appointment of contact center industry veteran, Miguel Lopes to lead the company’s new sales, partner and customer support team for Germany, Austria and Switzerland. A new account manager-- Mark Gutmann – was also appointed.

The opening of new office in the heart of Germany marks a new milestone for the company. A direct presence in the country and German speaking workforce are sure to help the company gain a better market reach in the DACH regions. The company is now better equipped to extend its support to the growing customer base and partner network in German-speaking countries.

So far, the company led its European operations from a centrally located office in Brussels. The company’s client portfolio includes high profile contact center customers and partners such as avocis, Teleperformance (News - Alert), and Transcom Worldwide. The latest expansion move is aimed at enhancing the company’s delivery capabilities in an industry that is seemingly on the lookout for agile software solutions. Altitude anticipates a huge acceptance for its modular software suite, Altitude uCI. This software solution, according to its maker, is able to manage all customer interactions and unify all touch points throughout the organization in an open, platform-independent solution, based on standards.

As part of its long term strategy in Europe, Altitude Software had recently acquired majority stake in Sweden-based Software-as-a-Service company, ASP Nordic. Born out of this acquisition is a new venture called Altitude Cloud, which focuses on delivering  next generation contact center cloud solutions, with an initial focus on Scandinavia and a phased global roll-out.

Few months back, Altitude Software unveiled Altitude vBox 4.0, a new version of Altitude's full-featured SIP Server that is optimized to enable organizations of all sizes to deploy multimedia IP contact center solutions on a short timeframe.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Hiring Spree in the US

There are two interesting trends that continue to make their appearance in Contact Center Solutions Community news on almost a weekly basis, and this week they are prominent. They happen to also be closely related. The first is that that with customer experience improvement being such a large priority for companies around the world, the investment in contact centers is clearly increasing. The second is that whether it is contact centers for individual companies and government agencies of relying… [ Read More ]
09/20/2014

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014

Creating Customers for Life

Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the me… [ Read More ]
09/18/2014

Xerox Bringing 1,000+ Call Center, Other Jobs to Kentucky

When it comes to the call center world, the growing trend for the market is for companies to return to the United States. Xerox is just one of the companies moving its call center operations back to the U.S. [ Read More ]
09/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!