Contact Center Solutions Featured Article

FEMA to Contract Sandy Relief Call Center in Maine

November 08, 2012

Call centers are cropping up all over, and some have popped up faster than usual thanks to Hurricane Sandy. Atlanta-based call center outsourcing firm NexxLinx has reportedly won a Federal Emergency Management Agency (FEMA) contract to provide call center services for people seeking federal disaster assistance and relief referrals in the wake of Hurricane Sandy.

The Maine Department of Labor said NexxLinx must fill 400 temporary positions at its Orono, Maine facility. The jobs will last from two weeks to six months. While NexxLinx is based in Georgia, it operates a call center in Maine.

“NexxLinx has a week to fill 400 temporary, full-time positions – about 50 per day – and we’re calling on the CareerCenter, Maine Job Bank, the University System and the Veterans Administration to help us help NexxLinx find qualified candidates,” said Department of Labor Commissioner Jeanne Paquette in a statement announcing the new call center. “This is exactly what we want to do – help employers find good employees.”

Applicants for the call center jobs must be 18 years old and a U.S. citizen. Wages are $11.69 per hour, plus $3.71 additional for health and welfare, for a total of $15.40 per hour. Supervisors will earn from $18 to $20 per hour, according to the Department of Labor.

“We’re thankful for the support from Department of Labor, and it’s great to see private companies like ours work so closely with state and federal agencies in the aftermath of this horrible tragedy,” said NexxLinx chief executive Craig Mento.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014

Inflow Communications Partners with Brocade Communications and Aerohive Networks

Inflow Communications has been a provider of both strategic consultative services and the installation of ShoreTel business VoIP phone systems and HD video conferencing, with unified communications integration, since 1997. The company's unique combination of consultation and post-installation service has set the company apart from competitors in the business VoIP system and video conferencing market. [ Read More ]
07/25/2014

AT&T to Layoff 188 Workers in Illinois, Offering Transfers to Nearby Locations

A recent news report from The State-Journal Register in Springfield, Ill., says the AT&T call center in Springfield will soon close, transferring its work and workers to other Illinois locations. [ Read More ]
07/25/2014

Lowe's Opens New Customer Support Center

Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016. [ Read More ]
07/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!