Contact Center Solutions Featured Article

November 07, 2012

LivePerson to Acquire ENGAGE Pty Ltd

By Rahul Arora

TMCnet Contributor

LivePerson (News - Alert) Inc., a provider of real-time engagement solutions, recently signed a definitive agreement to acquire ENGAGE Pty Ltd., an Australian provider of cloud-based customer contact solutions.

Officials from LivePerson said the acquisition might close during the fourth quarter of 2012.

"Our team has 20 years of experience providing leading companies in the Asia Pacific region with innovative contact center services and technologies," said ENGAGE managing director, Aaron Panozza. "We are very excited to join LivePerson, and together we will continue to enable clients to exceed consumer expectations, by providing real-time connections in the consumer's channel of choice, anywhere and anytime."

LivePerson, Inc. offers a cloud-based platform that enables businesses to proactively connect in real time with their customers via chat, voice and content delivery at the right time, through the right channel, including websites, social media and mobile devices. More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC (News - Alert), QVC and Orbitz.

"Our acquisition of ENGAGE will enhance our ability to offer intelligent engagement solutions to businesses in the Asia Pacific region," said Robert LoCascio, CEO and founder of LivePerson. "ENGAGE has been a reseller and champion of LivePerson solutions for several years, in addition to having its own successful hosted contact center solutions, which complement LivePerson's offerings. Our common mission to help businesses connect meaningfully with consumers makes the ENGAGE team a natural addition to the LivePerson family, and a valuable asset as we seek to drive growth in the region."

In related news, LivePerson was recently recognized with the 2011 Product of the Year award from TMC’s (News - Alert) Customer Interaction Solutions magazine. The award recognizes LivePerson’s LP Chat as one of the most innovative products in the industry.

Customer Interaction Solutions is a notable publication dedicated to channels such as customer relationship management (CRM), call centers and teleservices.

Edited by Braden Becker

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