Contact Center Solutions Featured Article

LivePerson to Acquire ENGAGE Pty Ltd

November 07, 2012

LivePerson (News - Alert) Inc., a provider of real-time engagement solutions, recently signed a definitive agreement to acquire ENGAGE Pty Ltd., an Australian provider of cloud-based customer contact solutions.

Officials from LivePerson said the acquisition might close during the fourth quarter of 2012. 

"Our team has 20 years of experience providing leading companies in the Asia Pacific region with innovative contact center services and technologies," said ENGAGE managing director, Aaron Panozza. "We are very excited to join LivePerson, and together we will continue to enable clients to exceed consumer expectations, by providing real-time connections in the consumer's channel of choice, anywhere and anytime."

LivePerson, Inc. offers a cloud-based platform that enables businesses to proactively connect in real time with their customers via chat, voice and content delivery at the right time, through the right channel, including websites, social media and mobile devices. More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC (News - Alert), QVC and Orbitz.

"Our acquisition of ENGAGE will enhance our ability to offer intelligent engagement solutions to businesses in the Asia Pacific region," said Robert LoCascio, CEO and founder of LivePerson. "ENGAGE has been a reseller and champion of LivePerson solutions for several years, in addition to having its own successful hosted contact center solutions, which complement LivePerson's offerings. Our common mission to help businesses connect meaningfully with consumers makes the ENGAGE team a natural addition to the LivePerson family, and a valuable asset as we seek to drive growth in the region." 

In related news, LivePerson was recently recognized with the 2011 Product of the Year award from TMC’s (News - Alert) Customer Interaction Solutions magazine. The award recognizes LivePerson’s LP Chat as one of the most innovative products in the industry.

Customer Interaction Solutions is a notable publication dedicated to channels such as customer relationship management (CRM), call centers and teleservices.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Cellcom Israel Aims to Improve the Quality of Contact Center Customer Experiences

Cellcom Israel looks to improve contact center experiences in line with Israeli Ministry of Communications (MOC)concerns. [ Read More ]
08/20/2014

Rimini Street Honored with Stevie Awards for Outstanding Customer Service and Communications

Enterprise software support services firm Rimini Street wins three Stevie Awards for outstanding customer experiences. [ Read More ]
08/20/2014

Avaya and T-Systems Expand Relationship

Avaya partnership extends Avaya UC and contact center capabiliteis across Europe. [ Read More ]
08/20/2014

CallTrackingMetrics Introduces Call Keyword Spotting

CallTrackingMetrics' new keyword spotting heps advertisers better manage inbound calls coming from campaigns. [ Read More ]
08/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!