Contact Center Solutions Featured Article

AltiGen and Project Leadership Associates Provide MaxACD Contact Center for Lync

November 06, 2012

Lync users that are in need of a contact center solution are in for a treat. Project Leadership Associated and AltiGen Communications have teamed up to deliver AltiGen’s MaxACD Contact Center for Microsoft (News - Alert) (News - Alert) Lync across the United States.

The MaxACD Contact Center for Lync provides a feature rich call center for Lync, with features such as skills-based routing, an Auto Attendant, and an adaptable IVR with CRM integration capabilities. The call recording, monitoring, and reporting features are integrated with Microsoft Lync for a quality communications solution that can be provided as an on-premise solution or through the cloud.

Qualifying customers can test out MaxACD for 30 days, letting them experience all its benefits before deciding whether or not to purchase it for themselves. With all the features it offers, AltiGen (News - Alert) (News - Alert) and PLA are confident that those who try it will like it enough to keep it.

"Microsoft Lync offers immediate business benefits for our enterprise customers," says Don Penland, Partner at PLA. "When that capability is combined with AltiGen's MaxACD contact center solution, the customer and user experience is phenomenal. We first engaged with AltiGen while deploying Microsoft Lync at Milwaukee Electric Tool. Based upon the success of that experience, we have decided to deploy MaxACD internally for the PLA customer help desk and offer the solution nationally to our current and future customers. We find the MaxACD product to be innovative and intuitive, and we feel that PLA and AltiGen are a good cultural fit with a mutual focus of finding solutions for customers."

This is a great way for Lync users to try out AltiGen’s MacACD Contact Center, and PLA is making it much easier for them to get it. Those interested, or curious as to how MaxACD can help improve their business, should try out the 30 day trial and see if they want to purchase it for themselves.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!