Contact Center Solutions Featured Article

Noble Systems Expands Its Footprint in Healthcare Market with New Client Acquisition

November 02, 2012

Noble Systems (News - Alert), a contact center technology specialist, has recently announced that a nationally recognized medical practice group has selected its contact center solution.

Under the partnership, MCV Physicians, the medical practice group of the Virginia Commonwealth University Health System will implement a unified contact center solution tailored to streamline and enhance customer billing operations, a key factor in preventive services and continuity of care.

Noble Systems Corporation, a global leader in unified contact center technology solutions, announced that it has been selected by MCV Physicians, the medical practice group of the Virginia Commonwealth University Health System, to implement a unified contact center solution tailored to streamline and enhance customer billing operations.

Noble System’s open, scalable, fully-distributed platform- based contact center solution will include blended dialing and routing for outbound and inbound calls, IVR, call recording, unified agent desktop tools, and advanced management and reporting resources.

“Noble Systems is proud to partner with MCV Physicians, a nationally-recognized leader that is dedicated to serving patients with smart technology. We’ll work with them to deliver a contact center solution that speeds and simplifies account processing, a key factor in preventive services and continuity of care,” SVP of Sales at Noble Systems Chris Hodges noted in a statement.

Noble Systems’ Healthcare Solutions Group focuses on helping healthcare organizations address the full spectrum of patient contact needs, including patient scheduling, insurance verification, satisfaction surveys, accounts recovery and related activities across the continuum of care. A number of healthcare-related organizations are using the Noble Solutions to address pre-care and post-discharge patient communications, revenue cycle management and more.

Few months back, Noble Systems Corporation acquired assets from ALI Solutions, Inc (formerly Austin Logistics (News - Alert)), an award-winning provider of contact center decisioning and analytics applications and technology partner to five of the top 10 largest global banks. The transaction includes all intellectual property and assets including Vincio, CallTech and OnQ, ALI’s award-winning flagship suite of contact center solutions.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!