Contact Center Solutions Featured Article

iDashboards Inaugurates Online Customer Support Portal

October 31, 2012

iDashboards customers and partners can now resolve any issues using the Oskar Support Portal launched recently by the company.

Built particularly for prospects, customers and partners, Oskar (Online Support Knowledge Acquisition Repository) will act as a supporting hub offering online ticketing and troubleshooting platform.

"The launch of the Oskar Support Portal will help increase our response rates, decrease response times and help deliver greater visibility into the issues our Technical Support team deals with on a day-to-day basis," said Matt Gentry, technical support manager for iDashboards.

Through its award-winning engineering and patented technology, iDashboards helps companies leverage information assets with personalized business intelligence dashboards that takes control of data and interprets a maze of information in a relevant and meaningful manner. The company has also created ViFrame that enables users to visually interact with text data while other developmental enhancements add to the data diagnostic functionality. The image gallery and slide show charts allow the image display options to function with iDashboard's interactive intelligence, all of which contribute to quicker, and better, decisions.

Now with the introduction of Oskar Support Portal, the company will offer the users the ability to submit, review and update support tickets. Customers and partners with a current iDashboard support and maintenance contract will also get access to Oskar's User Community that offers online knowledgebase, discussion groups, downloadable assets, idea center and more.

"Our Technical Support Team has a long standing reputation for providing our prospects, customers and partners with the highest level of support possible," said Shadan Malik, president and CEO of iDashboards. "The launch of the Oskar Support Portal is an exciting achievement for the team, and has set a new benchmark for the standard of support our users can expect."

Customers and Partners can access the Oskar Support Portal through the company's website, or directly by visiting https://Oskar.iDashboards.com.




Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014

Xerox Virtual Customer Care Agent Soon to Enter the Market

Today, many companies are working toward simplifying the workplace so that they can allocate more time and resources to their core business. WDS is one such company dedicated to making it customer's life easier. Recently, the company has introduced an intelligent, virtual customer care agent that can recognize and resolve customer questions in the same way a human agent would. [ Read More ]
10/29/2014

Cyara Partners with GlobalNet

Cyara, a provider of integrated, automated customer communication systems testing software, recently announced that GlobalNet, a company that provides customer experience innovation lifecycle services, has joined the company's Expert Partner Program. As a result, Cyara's contact center testing software has been integrated with GlobalNet's Customer Experience Innovation Lifecycle, expanding Cyara's market in North America. [ Read More ]
10/29/2014

The Personalization of Patient Care

There is little dispute that the healthcare system is not just one of the largest vertical markets for the consumption of modern technology in general but for ICT-related solutions specifically. Whether it is the digitization of medical records, the establishment of healthcare exchanges in the U.S., telemedicine, enhanced communications for first responders, etc. The appetite for ICT is almost insatiatable. [ Read More ]
10/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!