Contact Center Solutions Featured Article

FTC Accepts Settlements with Companies that Exposed Consumers' Sensitive Personal Information

October 31, 2012

The United States Federal Trade Commission (FTC (News - Alert)) has accepted final settlements with two operations that were charged with illegally exposing sensitive personal information of thousands of consumers.

Utah-based debt collector EPN, Inc. and Georgia auto dealer Franklin Budget Car Sales, Inc. were charged for letting peer-to-peer file-sharing software to be installed on consumers’ corporate computer systems which led to the security breach.

The settlements made by the FTC with EPN and Franklin will bar misrepresentations about the privacy, security, confidentiality and integrity of any personal information collected from consumers. Also, both of the companies were stipulated to establish and maintain comprehensive information security programs.

Peter Bernstein of TMCnet reported recently about the action taken by the U.S. Federal Trade Commission on a tracking software company that deceived consumers and failed to safeguard sensitive data that it collected.

The firm is Boston-based Compete, a supplier of business intelligence based on the collection of personal information with its Web tracking data. It failed to notify customers about how their data would be used and also failed to honor promises it made to protect the data that it collected.

Compete uses tracking software to collect data on the browsing behavior of millions of consumers, then uses the data to generate reports, which it sells to clients who want to improve their website traffic and sales.

The proposed settlement with FTC entails Compete to get consumers’ consent before collecting any data from the Compete software downloaded onto consumers’ computers. Compete has to delete or anonymize the use of the consumer data it has already collected, and also provide directions to consumers for uninstalling its software.

The Federal Trade Commission strives to protect the interests of consumers by preventing fraudulent, deceptive and unfair business practices. FTC also provides relevant information to consumers so that they can spot, stop and avoid being cheated.

“Education is the first line of defense against fraud and deception; it can help you make well-informed decisions before you spend your money,” stated FTC officials.


Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!