Contact Center Solutions Featured Article

Nurses Get Notes Sent Directly to EHR with TriageLogic

October 25, 2012

A new software module for TriageLogic’s Call Center Solution software allows its nurse triage centers to integrate with electronic health records of each practice they serve.

The HIPAA-compliant module makes the information available to providers in real time and in a secure manner. This integration module enables practices to have a completely paperless nurse triage service and provides triage nurses with a review of each patient's medical summary in a standardized format.

“Medical Providers understand that being able to see patients' history is going to have huge implications in triaging chronically ill patients and patients recently discharged from hospitals,” said Dr. Ravi Raheja, MD, CEO and director of Sales of TriageLogic Group. “This technology allows our Nurse Triage OnCall clients to get notes sent directly to their EHR system.”

TriageLogic adds that its new software module is also available to users of TriageLogic's call center solution software, who want to connect with each of their practices.

The solution offers several benefits, such as reduction of healthcare costs per patient and better documentation of health savings. This module can connect labs, radiology, urgent cares and hospitals.

Other features of the triage service include prompt callback times, 30 minutes or less; experienced, highly-trained registered nurses; and highly customized standing orders.

TriageLogic’s Call Center Solution software can be integrated with any practice EMR, and includes advanced features such as HIPAA compliant texting and more.

"TriageLogic continues to use the most advanced available technology to provide the best possible software and services for its clients. We have invested in a sophisticated integration engine and have an integration team dedicated to helping clients with the challenges of meaningful use and connectivity,” said Dr. Charu Raheja, PhD, chair of TriageLogic.

TriageLogic provides quality, affordable triage software and after-hours nurse triage services. The company was selected to appear on 21st Century Health's award-winning international television series last year.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!