Contact Center Solutions Featured Article

Nurses Get Notes Sent Directly to EHR with TriageLogic

October 25, 2012

A new software module for TriageLogic’s Call Center Solution software allows its nurse triage centers to integrate with electronic health records of each practice they serve.

The HIPAA-compliant module makes the information available to providers in real time and in a secure manner. This integration module enables practices to have a completely paperless nurse triage service and provides triage nurses with a review of each patient's medical summary in a standardized format.

“Medical Providers understand that being able to see patients' history is going to have huge implications in triaging chronically ill patients and patients recently discharged from hospitals,” said Dr. Ravi Raheja, MD, CEO and director of Sales of TriageLogic Group. “This technology allows our Nurse Triage OnCall clients to get notes sent directly to their EHR system.”

TriageLogic adds that its new software module is also available to users of TriageLogic's call center solution software, who want to connect with each of their practices.

The solution offers several benefits, such as reduction of healthcare costs per patient and better documentation of health savings. This module can connect labs, radiology, urgent cares and hospitals.

Other features of the triage service include prompt callback times, 30 minutes or less; experienced, highly-trained registered nurses; and highly customized standing orders.

TriageLogic’s Call Center Solution software can be integrated with any practice EMR, and includes advanced features such as HIPAA compliant texting and more.

"TriageLogic continues to use the most advanced available technology to provide the best possible software and services for its clients. We have invested in a sophisticated integration engine and have an integration team dedicated to helping clients with the challenges of meaningful use and connectivity,” said Dr. Charu Raheja, PhD, chair of TriageLogic.

TriageLogic provides quality, affordable triage software and after-hours nurse triage services. The company was selected to appear on 21st Century Health's award-winning international television series last year.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!