Contact Center Solutions Featured Article

Nurses Get Notes Sent Directly to EHR with TriageLogic

October 25, 2012

A new software module for TriageLogic’s Call Center Solution software allows its nurse triage centers to integrate with electronic health records of each practice they serve.

The HIPAA-compliant module makes the information available to providers in real time and in a secure manner. This integration module enables practices to have a completely paperless nurse triage service and provides triage nurses with a review of each patient's medical summary in a standardized format.

“Medical Providers understand that being able to see patients' history is going to have huge implications in triaging chronically ill patients and patients recently discharged from hospitals,” said Dr. Ravi Raheja, MD, CEO and director of Sales of TriageLogic Group. “This technology allows our Nurse Triage OnCall clients to get notes sent directly to their EHR system.”

TriageLogic adds that its new software module is also available to users of TriageLogic's call center solution software, who want to connect with each of their practices.

The solution offers several benefits, such as reduction of healthcare costs per patient and better documentation of health savings. This module can connect labs, radiology, urgent cares and hospitals.

Other features of the triage service include prompt callback times, 30 minutes or less; experienced, highly-trained registered nurses; and highly customized standing orders.

TriageLogic’s Call Center Solution software can be integrated with any practice EMR, and includes advanced features such as HIPAA compliant texting and more.

"TriageLogic continues to use the most advanced available technology to provide the best possible software and services for its clients. We have invested in a sophisticated integration engine and have an integration team dedicated to helping clients with the challenges of meaningful use and connectivity,” said Dr. Charu Raheja, PhD, chair of TriageLogic.

TriageLogic provides quality, affordable triage software and after-hours nurse triage services. The company was selected to appear on 21st Century Health's award-winning international television series last year.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

The FCC Hits AT&T With the Largest Privacy and Data Security Enforcement Action to Date

A breach that took place in AT&T call centers in Mexico, Colombia and the Philippines didn't make much news when it happened; but what brought it to light was the settlement the company made with the FCC. [ Read More ]
04/13/2015

Enghouse Interactive CRM Connecter 1.0 Certified for Integration with SAP

The big trend in customer experience management (CEM) is enabling customer care agents to have better real-time visibility of all aspects of the customer journey. In particular this means providing the valuable information that exists in customer relationship management systems and other databases where relevant information resides. [ Read More ]
04/10/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!