Contact Center Solutions Featured Article

avanade Survey Focuses on Trends in Enterprise Mobility

October 25, 2012

In the past, enterprise mobility was restricted to installations for field force, sales force, or similar role-based activity. But Mobility as a Service (MaaS) and Bring Your Own Device (BYOD) strategies, corporate CIOs and IT directors who embrace these changes, are facing the same, if not additional challenges, due to trends such as the consumerization of IT (CoIT).

Recently, Avanade, a global business technology solutions and managed services provider, commissioned a survey to look at the emerging trends in enterprise mobility.

The survey states that all over the world, companies are adopting new ways to allow their employees make full use of the mobility experience. According to the survey, the “bring your own device” trend is here to stay as more than half of the companies surveyed stated that their employees are using some sort of personal computing devices to do their office work.

Tablets are the new PCs in a mobile world. While a large number of employees still use tablets for only basic tasks, an increasing number of employees have started using these devices for much advanced office tasks, according to the survey.

“What the research shows us is how ingrained tablets have become in the workplace in less than three years since they hit mainstream,” said Mick Slattery, executive vice president, Global Service Lines. “Companies are recognizing the business value tablets can offer, and creating solutions and enabling access to business systems to capitalize on the opportunity. With the release of Microsoft (News - Alert) Windows 8 and Windows Phone 8, there will be a new wave of enterprise-ready mobility solutions entering the workplace.”

In 2010, the company announced its new CRM solution for the insurance industry. Offering its clients with a clear view of each customer, including their family members, insurance claim history and underwriting standards, the new CRM solution combines information from various sources into Microsoft Outlook or a Web browser.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Looksery Enables Face to Face Communication Capabilities for Call Centers

Now call centers can handle calls face to face (though avatars) with their customers. Looksery, a company that provides face tracking and modification technologies for real-time video messaging, has made its unique technology available for call centers. This software takes the call center communication to the next step by providing the much needed personal visual interfaces to the entire call process. [ Read More ]
08/01/2014

China Mobile Jiangsu Selects Nuance Communications

China Mobile Jiangsu Branch has selected Nuance's speech and Natural Language Understanding (NLU) technology as to enhance the experience of callers who need service support from the company. [ Read More ]
08/01/2014

Israel HFC Call Center Fields Citizen Concerns Amidst Rocket Fire

The Home Front Command call center is a bastion of safety and information for Israeli residents in this current time of fighting with groups such as Hamas and the rocket fire pummeling the country. [ Read More ]
08/01/2014

Acqueon U-Nexis Now Integrates with UCCX 10.5

Acqueon Technologies is a developer of software solutions for the customer collaboration industry. The company recently announced the availability of its U-Nexis, an outbound solution for the new Cisco Unified Contact Center Express 10.5 platform. [ Read More ]
07/31/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!