Contact Center Solutions Featured Article

Innotrac among finalists for TAG Impact Awards

October 23, 2012

Innotrac Corporation, a commerce provider integrating digital technology, fulfillment and contact center solutions, was recently recognized as a finalist in the Corporate Internal Software Development category of The Technology Association of Georgia (TAG) Impact Awards. 

Innotrac’s proprietary application, Command Center suite was selected as one of the top five finalists out of 100 nominated companies. The technology allows customers to route orders based on complex business rules. It also provides clients real-time visibility into their program. 

Customers can access their information about the program via the Web at any time. Standard and custom online reporting provides them with information to help them manage the business.

"We are very excited to be recognized by TAG as a leader in technology," said Ed Ringer, CIO at Innotrac. "Georgia is home to several Fortune 500 companies, so it's an honor to be included. We continually strive to develop technology that provides the best service levels to our clients and their customers. Freight costs have a big impact on our clients' profitability, and the consumer experience extends all the way through fulfilling an order. Our team exemplifies Innotrac's commitment to being a best-of-breed organization."

Innotrac has an integrated network of eight fulfillment centers, along with a contact center in N. America. Founded in 2011, Innotrac Europe GmbH has a network of fulfillment centers, contact centers and returns processing facilities with operations in the U.K., Germany, France, Denmark, Sweden, Poland, Austria, Italy, Switzerland and the Netherlands.

The company recently announced summary results of its latest SmartHub eCommerce benchmark analysis, which was based on a sampling of orders placed in June of this year. SmartHub, Innotrac's proprietary benchmarking tool, provides clients and strategic partners with intelligence and analysis of the online retail purchase cycle.

The current release evaluated over 100 leading merchants across 56 data points, tracking the entire eCommerce experience from ordering, to shipping, packaging, customer service and returns.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!