Innotrac Corporation, a commerce provider integrating digital technology, fulfillment and contact center solutions, was recently recognized as a finalist in the Corporate Internal Software Development category of The Technology Association of Georgia (TAG) Impact Awards.
Innotrac’s proprietary application, Command Center suite was selected as one of the top five finalists out of 100 nominated companies. The technology allows customers to route orders based on complex business rules. It also provides clients real-time visibility into their program.
Customers can access their information about the program via the Web at any time. Standard and custom online reporting provides them with information to help them manage the business.
"We are very excited to be recognized by TAG as a leader in technology," said Ed Ringer, CIO at Innotrac. "Georgia is home to several Fortune 500 companies, so it's an honor to be included. We continually strive to develop technology that provides the best service levels to our clients and their customers. Freight costs have a big impact on our clients' profitability, and the consumer experience extends all the way through fulfilling an order. Our team exemplifies Innotrac's commitment to being a best-of-breed organization."
Innotrac has an integrated network of eight fulfillment centers, along with a contact center in N. America. Founded in 2011, Innotrac Europe GmbH has a network of fulfillment centers, contact centers and returns processing facilities with operations in the U.K., Germany, France, Denmark, Sweden, Poland, Austria, Italy, Switzerland and the Netherlands.
The company recently announced summary results of its latest SmartHub eCommerce benchmark analysis, which was based on a sampling of orders placed in June of this year. SmartHub, Innotrac's proprietary benchmarking tool, provides clients and strategic partners with intelligence and analysis of the online retail purchase cycle.
The current release evaluated over 100 leading merchants across 56 data points, tracking the entire eCommerce experience from ordering, to shipping, packaging, customer service and returns.