Contact Center Solutions Featured Article

ARC Advisory Group Launches Online Supplier Selection Service for Manufacturers

October 17, 2012

The Internet has made life much easier for manufacturers in managing their supply chains. Choosing partners once up a time was a difficult process: simply finding them was one of the hardest parts. Today, the Internet connects companies all along the manufacturing supply chain in ways that couldn’t have been imagined just 20 years ago.

Today, manufacturers have another option.

ARC Advisory Group, a research and advisory firm for manufacturing, industry and infrastructure, is announcing the release of ARC STAR (News - Alert) (Solutions That Accelerate Results), a domain-specific supplier selection service. This online, cloud-based and hosted solution was created to provide easy-to-use tools that define a process and selection criteria for making strategic supplier selections.

Ultimately, ARC STAR will be available for most key enterprise, automation and manufacturing software application areas. The ARC STAR service is currently available for advanced process control (APC (News - Alert)), analytics for operational excellence, batch control systems, collaborative production management/MES (for discrete and process industries) and distributed control systems (DCS).

The service guides users through a step-by-step process selecting and evaluating suppliers and their products against specific application and cultural requirements, including project and team definition, reviewing and editing ARC-provided selection criteria and supplier questions, weighing selection criteria, developing a supplier request for information (RFI (News - Alert)) list, evaluating supplier responses, and developing a final ranking of RFI results.

ARC STAR then fully documents the process and results for management review and approval. ARC STAR helps ensure inclusive, fact-based, impartial supplier evaluations and selections, free of the user bias issues that typically hamper these activities.

In addition, ARC estimates that ARC STAR can reduce the cost and effort of a supplier selection process by well over 50 percent.

"ARC STAR is a new area of value for ARC end user clients. We have been involved in many custom supplier selection processes over the past 25 years and have used this expertise to create a simple, cost-effective service, for others to use," ARC president Andy Chatha said in a statement announcing the new service. "The ARC STAR offering will expand from the current six domains to over a dozen in the coming months."




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence Lync Integration

The Contact Center Solutions Community continues to grow in terms of both jobs and the reach of community interests as this week's news highlights. [ Read More ]
10/25/2014

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!