Contact Center Solutions Featured Article

Avis Budget Group Adds New Positions to its Business Support Center in Budapest, Hungary

October 16, 2012

Avis Budget Group, Inc., a company offering vehicle rental services through its Avis and Budget brands, with 10,000 rental locations in approximately 175 countries around the world, has announced that its hiring 235 people to its Business Support Center (BSC) in Budapest, Hungary.

Officials at the company said that these new positions are added to restructure their financial, administrative and customer-service processes for the company's Europe, Middle East and Africa (EMEA) region and provide Avis Budget Group with significant cost savings.

"Our Business Support Center expansion will enhance our customer service, and further drive efficiency throughout the region," said Larry De Shon, president, EMEA, Avis Budget Group. "The initiative will better position Avis Budget EMEA for sustained, profitable growth, and at the same time will create significant employment opportunities in Hungary."

Last year, the Avis Budget Group took a major step by acquiring Avis Europe and subsequently restructured its senior leadership team and global organization into three operating regions: North America; Europe, Middle East and Africa; and Latin America / Asia Pacific.

Following the acquisition, the company has even expanded its shared-services center to integrate its operations within Europe. The BSC initiative contributes toward Avis Budget Group's acquisition synergies, which are expected to be providing more than $35 million in annual benefits by late 2012.

"Avis Budget Group's commitment to this country shows that they are satisfied with Hungary as a place to conduct business," said Erzsébet Dobos, president of the Hungarian Investment Trade Agency. "We're pleased that they have chosen to invest in our country and our future."

The newly appointed personnel’s will be involved in operations including accounting, accounts receivable, accounts payable, database management, fleet administration, information technology and customer service. The new positions will bring the total number of BSC employees to approximately 550 with communication skills in Dutch, English, French, German, Italian and Spanish.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Thomas Cook Moves Workforce Management to the Cloud with NICE WFM Solution

Leisure travel group operator Thomas Cook has completed a significant migration to the cloud. The company has moved its on-premise NICE Workforce Management (WFM) solution to the cloud in the hopes of becoming more competitive and responsive to customers while also reducing ownership costs. [ Read More ]
04/27/2015

Interactive Intelligence Launches PureCloud Services in Australia and New Zealand

The rolling thunder of Interactive Intelligence enhancement and globalization of its PureCloud Amazon Web Services (AWS)-based, multitenant enterprise-grade collaboration, communications and customer engagement software and cloud services solutions continues to pick up speed. [ Read More ]
04/27/2015

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!