Contact Center Solutions Featured Article

BroadSoft Works with Inference Solutions and CTI Group for Call Center Xpress

October 16, 2012

BroadSoft (News - Alert), a provider of software and services that enable service providers to offer unified communications over an IP network, today announced Call Center Xpress, a bundled call center solution which enables telecommunications provider to deliver a complete, fully scalable hosted call center solution to enterprise customers. This solution delivers call center capabilities from two providers aside from BroadSoft: Inference Solutions and CTI (News - Alert) Group.

BroadSoft contributes its unified communications services, call routing and automatic call distribution, among other services, with its BroadWorks platform; Inference provides interactive voice response services; and CTI Group (News - Alert) contributes call recording and quality management functionality.

"Call Center Xpress extends features and functionality typically reserved for large enterprise call centers — such as voice-enabled IVR services, speech analytics, advanced call center functionality, and unified communications services — to small businesses and mid-market enterprises," said David Bukovsky, vice president products, BroadSoft.

"As a result, service providers can quickly capitalize on the migration by customers from on-premise platforms to virtual call center infrastructure with an offering that we believe meets current call center needs and introduces new capabilities that can enhance customer experiences and operational efficiency," he added.

Best suited for call center environments, Call Center Xpress boasts the benefits of hosted architecture — network-based queuing, geographically dispersed agents, a pay-for-use model — while also offering several other key benefits.

CCX allows service providers to deliver a virtual call center solution with a low total cost of ownership compared to on-premise solutions, while being carrier friendly. Lastly, it is scalable, supporting enterprises with any call center environment from smaller workgroups to high-volume call centers.

"Businesses of all sizes see tremendous benefit in being able to purchase a broad suite of hosted communications services from a single, trusted provider," said James Turner, CEO, Inference Solutions.

Recently, BroadSoft president and CEO Michael Tessler delivered a keynote address at ITEXPO (News - Alert) Austin 2012, which is available to view here.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014

Opower's Customer Engagement Platform Gets a Makeover with New Analytic Tools

Enterprises all over the world, across many industries and sectors, have woken up to the importance of delivering sound customer service. The utility sector is no exception. In fact, at a time when the earth's fossil fuel reserves are fast diminishing, the gas, water and electric utility companies are striving to take the customer relationship to a far deeper level, so that they may find themselves in a better position to influence their customers to adopt more sustainable lifestyles and minimiz… [ Read More ]
10/15/2014

Ambs Call Center Presented with 2014 CAM-X Award of Excellence

For the fifth consecutive year, Ambs Call Center is said to have received the exclusive 2014 CAM-X Award of Excellence and also has been rated as the one of the top 10 answering services in terms of quality in North America. [ Read More ]
10/13/2014

Dell Announces Medallia as Open Networking Customer

Medallia, a global leader in Software-as-a-Service Customer Experience Management solutions, recently opted for Dell's Open Networking solutions [ Read More ]
10/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!