Contact Center Solutions Featured Article

UK's Talk Talk to Undertake Call Center Reorganization

October 09, 2012

UK home broadband and telephone service phone provider, TalkTalk has announced that it is planning a major reorganization of its call center operations. The Communication Workers Union (CWU), primary main trade union in the UK for telecom workers, is claiming that this call center reorganization will involve site closures, relocation of some work and some off-shoring of call center operations currently located in the UK.

London-based TalkTalk Telecom Group PLC is a company offers UK consumers and businesses pay television, telecommunications and Internet access services across the United Kingdom. It was founded in 2003 as a subsidiary of The Carphone Warehouse (News - Alert) and was demerged as a standalone company in March of 2010.

Under the reorganization plans, TalkTalk says it will close its sites in Stoke (News - Alert) Mandeville and Milton Keynes in 2013 - the Stoke Mandeville site shutting by February and Milton Keynes by Christmas 2013. Call center work from these sites will be relocated to unspecified locations in the North West, according to the company.

Talk Talk cut 218 call center jobs earlier this year when it closed its Northampton call center and outsourced the jobs to a location in Preston.  At the time, the company said its call center was receiving fewer calls than in the past, according to BBC News. The company also closed a facility in Waterford, Ireland in October of 2011, with the loss of over 570 jobs.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!