Contact Center Solutions Featured Article

UK's Talk Talk to Undertake Call Center Reorganization

October 09, 2012

UK home broadband and telephone service phone provider, TalkTalk has announced that it is planning a major reorganization of its call center operations. The Communication Workers Union (CWU), primary main trade union in the UK for telecom workers, is claiming that this call center reorganization will involve site closures, relocation of some work and some off-shoring of call center operations currently located in the UK.

London-based TalkTalk Telecom Group PLC is a company offers UK consumers and businesses pay television, telecommunications and Internet access services across the United Kingdom. It was founded in 2003 as a subsidiary of The Carphone Warehouse (News - Alert) and was demerged as a standalone company in March of 2010.

Under the reorganization plans, TalkTalk says it will close its sites in Stoke (News - Alert) Mandeville and Milton Keynes in 2013 - the Stoke Mandeville site shutting by February and Milton Keynes by Christmas 2013. Call center work from these sites will be relocated to unspecified locations in the North West, according to the company.

Talk Talk cut 218 call center jobs earlier this year when it closed its Northampton call center and outsourced the jobs to a location in Preston.  At the time, the company said its call center was receiving fewer calls than in the past, according to BBC News. The company also closed a facility in Waterford, Ireland in October of 2011, with the loss of over 570 jobs.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!