Contact Center Solutions Featured Article

Credit Union of America Benefits from Customer Interaction Center

September 26, 2012

Thanks to Interactive Intelligence (News - Alert) (News - Alert), Credit Union of America customers will have their money in safer hands than before. Interactive Intelligence managed to make CUA’s expansion a simple task, providing flexible software configuration, unified communications features, and support for CUA’s distributed sites.

After the Credit Union of America built a new headquarters in Wichita, Kansas, it needed to move its employees without losing any valuable time for its phone services. They managed it thanks to Customer Interaction Center (CIC), Interactive Intelligence’s all-in-one IP communications software suite.

CIC has also provided several benefits to CUA, thanks to its UC features. From initiating calls directly from a contact list and simple drag-and-call conference calls to presence management features, communications and service have improved greatly within the Credit Union of America.

“We’re growing rapidly and our phone system is a critical part of our success,” says Richard Logan, senior VP and chief information officer of CUA. “CIC is one of the few business communications systems on the market that not only provides a comprehensive set of UC and contact center applications, but that’s also built for maximum configuration flexibility. This means that no matter how much we grow, our members are always assured of the best, most reliable service possible.”

When Credit Union of America merged with First Choice Credit Union earlier this year, all of First Choice’s staff was moved to CIC as well. Adding them proved a simple and quick task, allowing business to continue unabated. Employees logging in from anywhere gain the same call controls and presence management features, keeping business moving at a brisk pace no matter where they’re working.

Interactive Intelligence has helped CUA improve its internal communications and customer service, which will in turn help its customers. Even moving to new headquarters took no downtime whatsoever, due in part to the Customer Interaction Center; it’s safe to say that Interactive Intelligence has proven its mettle to this bank.

Interactive Intelligence is a Platinum sponsor of ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) (News - Alert) is the world’s premier IP communications event. Brandon Rowe, Solutions Marketing Manager, will be a keynote speaker at the event. For more information on IEXPO West 2012 click here.




Edited by Brooke Neuman

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