Contact Center Solutions Featured Article

Volkswagen of America to Deploy Nuspire Networks' Technical Support Center Services

September 24, 2012

Nuspire (News - Alert) Networks recently announced that as its newest client, Volkswagen of America will be deploying its technical support center services. Nuspire will provide Volkswagen with these services from its commerce, MI-based security operations center.

Ken Sherwood, who is the Nuspire Volkswagen program manager, will be in charge of managing communications between both companies. He will also be responsible for ensuring that the technical team at Nuspire maintains and addresses the highest level of customer service for Volkswagen at all times.

In his statement, Ken Sherwood, said that, "Volkswagen was looking for a vendor that could meet its unique needs. We accepted the challenge and the program has been a great success.”

Nuspire's security operations center (SOC), which delivers services 24x7x365 has been staffed with the company's leading engineering specialists trained in providing the highest quality of services and solutions support for its globally located customers. The Nuspire SOC team is required to clear certifications in a wide array of skill sets ranging from a number of manufacturer certifications to industry certifications which include CISSP, CEH and SANS certifications.

Volkswagen of America, Inc. is a subsidiary of Volkswagen AG, headquartered in Wolfsburg, Germany. The company’s business operations within the United States span research and development projects, as well as parts and vehicle processing and parts distribution centers, in addition to sales, marketing and services.

The company also operates a number of financial service centers and a manufacturing facility in Chattanooga, Tennessee. At present, Volkswagen is counted among one of the foremost producers of passenger cars in the world and has established itself as the largest automaker in Europe.

As a state-of-the-science managed network security service provider, Nuspire specializes in providing a number of global brands and enterprise conglomerates with its suite of managed network security services and solutions.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

On behalf of TMCnet I'd like to wish a happy holiday to those celebrating Passover and Easter this week. Interestingly, despite the short week there was no shortage of news in the Contact Center Solutions Community. [ Read More ]
04/18/2014

Contact Center Solutions Week in Review

On behalf of TMCnet I'd like to wish a happy holiday to those celebrating Passover and Easter this week. Interestingly, despite the short week there was no shortage of news in the Contact Center Solutions Community. [ Read More ]
04/18/2014

OpenSpan forms alliance with Istmo

OpenSpan Inc., a provider of worker optimization, activity management and automation solutions, recently announced that Istmo Solutions of Brazil will resell and support its desktop automation and analytics products to the Brazilian market. [ Read More ]
04/17/2014

IHS GmbH Acquires InnLink LLC

Hospitality industry solutions provider IHS GmbH acquires central reservations specialists InnLink LLC. [ Read More ]
04/17/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!