Contact Center Solutions Featured Article

Zendesk Now Adds Zendesk Apps for Internal and Third-Party Systems while Getting $60M in New Funding

September 17, 2012

Setting a new standard in the consumerization of enterprise software and in a bid to build groundbreaking and innovative customer care Web applications, Zendesk recently announced the new Zendesk cloud-based customer service platform as well as the completion of new financing of $60 million.

Zendesk has been at the forefront of innovation when it comes to customer service for businesses, and the new Zendesk has been built from the ground up to help businesses interact with customers in a much more conversational way without sacrificing scalability or automation. The sleek interface spots a visionary application framework known as Zendesk Apps that will help businesses make customer service the center of everything they do. The framework uses the cutting-edge JavaScript development framework, Ember, which has been gaining momentum recently. Ember is an emerging framework for building groundbreaking Web applications.

According to the CEO and founder of Zendesk, Mikkel Svane, “Since we released Zendesk in 2007, the world has dramatically changed its perspective on customer service. Consumers are more empowered than ever, forcing companies to completely rethink how they engage with their customers.”

Svane pointed out to the growing need for real-time customer service which consumers expect to be both transparent and authentic. He also mentioned the changes happening to the customer service industry where companies are “remodeling their customer relationships from being transactional-based to lifetime-value based.” Svane was confident that Zendesk is extremely well positioned to lead the market, and the new funding, together with the new face of customer service, will help Zendesk continue to hold its position as the top customer service platform.

Organizations will now be able to extend the Zendesk functionality through the use of Zendesk Apps making easy to complement and integrate a company’s other business critical applications. Zendesk has more than 20,000 customers which include Disney, Box (News - Alert) and Gilt Groupe.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Belk Renews Partnership with eBay Enterprise Leveraging Omnichannel to Manage Customer Service

As those of us in the contact center solutions business are almost painfully aware, the term de jure in our community is for better or for worse OMNICHANNEL. It rapidly displaced "Multi-Channel" to describe being able to interact with customers according to their preferences, i.e., phone call, chat, text and now video. In fact, isn't it amazing how the adoption of jargon in our industry is so much faster than the adoption of the solutions they describe? To be honest, I have always had an affinit… [ Read More ]
12/22/2014

Philippine Airlines (PAL) Expands Contact Center Capabilities for US and Canada

This may be a short item but it is indicative of a trend. It has recently been announced that passengers and customers of Philippine Airlines (PAL) in the United States and Canada will soon be able to transact practically all their travel needs by phone by calling PAL's U.S. contact center - 1-800-IFLYPAL (4359725). [ Read More ]
12/22/2014

Istanbul's Taxi Service Set to Get Integration Overhaul

The idea of getting a cab, from one place to another, is one that involves a variety of different facets. Some think about the use of a smartphone app to call in a ride, while others simply hearken back to the days of hiding under a newspaper in the rain while frantically waving an arm and shrieking "Taxi!" at the top of one's lungs. Modernization efforts have been at play in a variety of places, but Istanbul is perhaps one of the most recent such efforts, as the Istanbul Metropolitan Municipali… [ Read More ]
12/22/2014

TNT UK Turns to NewVoiceMedia's ContactWorld to Spur Customer Experience

Cloud contact center systems is a technology that's been gaining ground for some time now thanks to its ability to offer special tools to contact centers, and allow for fairly easy expansions as needed. [ Read More ]
12/22/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!