Contact Center Solutions Featured Article

Zendesk Now Adds Zendesk Apps for Internal and Third-Party Systems while Getting $60M in New Funding

September 17, 2012

Setting a new standard in the consumerization of enterprise software and in a bid to build groundbreaking and innovative customer care Web applications, Zendesk recently announced the new Zendesk cloud-based customer service platform as well as the completion of new financing of $60 million.

Zendesk has been at the forefront of innovation when it comes to customer service for businesses, and the new Zendesk has been built from the ground up to help businesses interact with customers in a much more conversational way without sacrificing scalability or automation. The sleek interface spots a visionary application framework known as Zendesk Apps that will help businesses make customer service the center of everything they do. The framework uses the cutting-edge JavaScript development framework, Ember, which has been gaining momentum recently. Ember is an emerging framework for building groundbreaking Web applications.

According to the CEO and founder of Zendesk, Mikkel Svane, “Since we released Zendesk in 2007, the world has dramatically changed its perspective on customer service. Consumers are more empowered than ever, forcing companies to completely rethink how they engage with their customers.”

Svane pointed out to the growing need for real-time customer service which consumers expect to be both transparent and authentic. He also mentioned the changes happening to the customer service industry where companies are “remodeling their customer relationships from being transactional-based to lifetime-value based.” Svane was confident that Zendesk is extremely well positioned to lead the market, and the new funding, together with the new face of customer service, will help Zendesk continue to hold its position as the top customer service platform.

Organizations will now be able to extend the Zendesk functionality through the use of Zendesk Apps making easy to complement and integrate a company’s other business critical applications. Zendesk has more than 20,000 customers which include Disney, Box (News - Alert) and Gilt Groupe.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

CorvisaCloud: Listen to your Customers, Address Needs

A CorvisaCloud second annual customer service survey reported an improvement in customer service since 2013; while that is indeed good news, the bad news is that even though businesses profess that 'the customer is king', they don't seem to be doing enough to really wow them. [ Read More ]
10/01/2014

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!