Contact Center Solutions Featured Article

Zendesk Now Adds Zendesk Apps for Internal and Third-Party Systems while Getting $60M in New Funding

September 17, 2012

Setting a new standard in the consumerization of enterprise software and in a bid to build groundbreaking and innovative customer care Web applications, Zendesk recently announced the new Zendesk cloud-based customer service platform as well as the completion of new financing of $60 million.

Zendesk has been at the forefront of innovation when it comes to customer service for businesses, and the new Zendesk has been built from the ground up to help businesses interact with customers in a much more conversational way without sacrificing scalability or automation. The sleek interface spots a visionary application framework known as Zendesk Apps that will help businesses make customer service the center of everything they do. The framework uses the cutting-edge JavaScript development framework, Ember, which has been gaining momentum recently. Ember is an emerging framework for building groundbreaking Web applications.

According to the CEO and founder of Zendesk, Mikkel Svane, “Since we released Zendesk in 2007, the world has dramatically changed its perspective on customer service. Consumers are more empowered than ever, forcing companies to completely rethink how they engage with their customers.”

Svane pointed out to the growing need for real-time customer service which consumers expect to be both transparent and authentic. He also mentioned the changes happening to the customer service industry where companies are “remodeling their customer relationships from being transactional-based to lifetime-value based.” Svane was confident that Zendesk is extremely well positioned to lead the market, and the new funding, together with the new face of customer service, will help Zendesk continue to hold its position as the top customer service platform.

Organizations will now be able to extend the Zendesk functionality through the use of Zendesk Apps making easy to complement and integrate a company’s other business critical applications. Zendesk has more than 20,000 customers which include Disney, Box (News - Alert) and Gilt Groupe.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!