Contact Center Solutions Featured Article

CVS Caremark Shutting Down Florida Customer Care Center

September 17, 2012

One significant sign of success for any company is when they are moved to open up another customer service call center. A company that needs to hire even more people to make sure that their customers’ needs are being met is a company that is showing a healthy bottom line. Does that mean the opposite for a company that is actually shuttering a call center?

 We will have to see exactly what it means for employees of CVS Caremark after the company announced it was shutting down its Aetna offices in Pompano Beach, Florida. The closing of that call center means that more than 140 employees have lost their jobs.

The company issued a statement that said that the layoffs from this office are part of a move the company is making to rearrange how their call centers are staffed across the United States. CVS was careful to say that not all of the 140+ employees who worked at the customer care center will be losing their jobs. The company said that it will work to find many a new place in the organization, while others will receive a severance package and career counseling.

It appears that while CVS is not struggling all that mightily, an economy that is still just starting to really recover has taken its toll as far as staffing. This is not the first set of layoffs that CVS Caremark has had to make. 

Earlier in the year, the company announced that they were shuttering another customer service center in Miromar where more than 170 employees lost their jobs. The South Florida job cuts are being billed as an attempt to boost efficiency. CVS has own Caremark RX since 2007. Caremark actually started out as a home health care company before eventually moving over to a broader prescription drug company. 

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Edited by Brooke Neuman

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