Contact Center Solutions Featured Article

CVS Caremark Shutting Down Florida Customer Care Center

September 17, 2012

One significant sign of success for any company is when they are moved to open up another customer service call center. A company that needs to hire even more people to make sure that their customers’ needs are being met is a company that is showing a healthy bottom line. Does that mean the opposite for a company that is actually shuttering a call center?

 We will have to see exactly what it means for employees of CVS Caremark after the company announced it was shutting down its Aetna offices in Pompano Beach, Florida. The closing of that call center means that more than 140 employees have lost their jobs.

The company issued a statement that said that the layoffs from this office are part of a move the company is making to rearrange how their call centers are staffed across the United States. CVS was careful to say that not all of the 140+ employees who worked at the customer care center will be losing their jobs. The company said that it will work to find many a new place in the organization, while others will receive a severance package and career counseling.

It appears that while CVS is not struggling all that mightily, an economy that is still just starting to really recover has taken its toll as far as staffing. This is not the first set of layoffs that CVS Caremark has had to make. 

Earlier in the year, the company announced that they were shuttering another customer service center in Miromar where more than 170 employees lost their jobs. The South Florida job cuts are being billed as an attempt to boost efficiency. CVS has own Caremark RX since 2007. Caremark actually started out as a home health care company before eventually moving over to a broader prescription drug company. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Interactive Intelligence Launches Latest PureCloud Services

Since revelation of its Amazon Web Services (AWS)-enabled multi-tenant enterprise collaboration and communications PureCloud platform in June of 2014, customer experience solutions provider Interactive Intelligence has been right on target with the announcement of new platform functionality. In January PureCloud Directory? was announced, and the rollout continues with the announcement of its latest additions: PureCloud Collaborate? and PureCloud Communicate?. [ Read More ]
03/16/2015

DATAMARK Infographic States Benefits of Call Center Consolidation

Business process outsourcing company DATAMARK recently released an infographic which explains the benefits call centers can receive when they consolidate and bring multiple centers into single locations. [ Read More ]
03/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!