Contact Center Solutions Featured Article

CVS Caremark Shutting Down Florida Customer Care Center

September 17, 2012

One significant sign of success for any company is when they are moved to open up another customer service call center. A company that needs to hire even more people to make sure that their customers’ needs are being met is a company that is showing a healthy bottom line. Does that mean the opposite for a company that is actually shuttering a call center?

 We will have to see exactly what it means for employees of CVS Caremark after the company announced it was shutting down its Aetna offices in Pompano Beach, Florida. The closing of that call center means that more than 140 employees have lost their jobs.

The company issued a statement that said that the layoffs from this office are part of a move the company is making to rearrange how their call centers are staffed across the United States. CVS was careful to say that not all of the 140+ employees who worked at the customer care center will be losing their jobs. The company said that it will work to find many a new place in the organization, while others will receive a severance package and career counseling.

It appears that while CVS is not struggling all that mightily, an economy that is still just starting to really recover has taken its toll as far as staffing. This is not the first set of layoffs that CVS Caremark has had to make. 

Earlier in the year, the company announced that they were shuttering another customer service center in Miromar where more than 170 employees lost their jobs. The South Florida job cuts are being billed as an attempt to boost efficiency. CVS has own Caremark RX since 2007. Caremark actually started out as a home health care company before eventually moving over to a broader prescription drug company. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence Lync Integration

The Contact Center Solutions Community continues to grow in terms of both jobs and the reach of community interests as this week's news highlights. [ Read More ]
10/25/2014

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!