Contact Center Solutions Featured Article

Sitel Staffing Up for Call Center in Glasgow, Kentucky

September 17, 2012

For the most part, corporations and county governments alike recognize the importance of call centers. For the companies who are deploying these centers, it means that their customers stand a better chance of being truly happy. For county governments a new call center means jobs for their citizens as well as a growing reputation as being an environment that will lure in more employers in the future. That is why the announcement that Sitel is hosting a local job fair in order to fill 100 positions at their newest call center in Glasgow, Kentucky is good news all the way around.

Sitel has long been a long standing leader among as a customer care provider. The company is now growing their customer care service base and is holding a job fair in order to fill those positions. The new hires will be brought in during September and October and will be providing technical assistance to the myriad of customers that call into Sitel’s center. 

"Sitel's culture and commitment to employee growth provide invaluable personal and professional advancement opportunities," saidTim Miller, site director of Sitel's Glasgow facility.

Adding, "We are excited to expand our team, building on the successes we share with some of the world's largest brands." While the company believes that the job fair is the way to go to get the best employees they can, they are also allowing people to apply for a position through the Sitel website. 

The many different offices of Sitel offer a wide variety of services depending on their location and stated goals. While the Glasgow call center focuses more on technical support for their clients, other Sitel sites specialize in collections, specialized customer care and back office support. The company now boasts more than 57,000 employees and has call centers in 25 countries across the globe.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014

Sitel Looking to Add 200 Jobs to Florida Call Center

As one report after another shows that call centers are returning to the United States in droves, communities all over the country are reaping the benefits. One such community is Lake City, Florida; where Sitel has just announced its plans to add as many as 200 positions to its call center. Sitel is one company that has made a rather productive go of it when it comes to the call center business. The firm has been so successful as a matter of fact that it actually has received business from other… [ Read More ]
10/20/2014

TicketNetwork Creates Jobs

TicketNetwork, a ticketing software provider, recently announced that it successfully hosted an open house job fair at its South Windsor headquarters. As per officials from the company, more than 45 applicants participated and 20 percent of them got the offers. Most of the professionals were hired for regular and seasonal inbound sales representative positions in its call center. [ Read More ]
10/20/2014

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!