Contact Center Solutions Featured Article

Sitel Staffing Up for Call Center in Glasgow, Kentucky

September 17, 2012

For the most part, corporations and county governments alike recognize the importance of call centers. For the companies who are deploying these centers, it means that their customers stand a better chance of being truly happy. For county governments a new call center means jobs for their citizens as well as a growing reputation as being an environment that will lure in more employers in the future. That is why the announcement that Sitel is hosting a local job fair in order to fill 100 positions at their newest call center in Glasgow, Kentucky is good news all the way around.

Sitel has long been a long standing leader among as a customer care provider. The company is now growing their customer care service base and is holding a job fair in order to fill those positions. The new hires will be brought in during September and October and will be providing technical assistance to the myriad of customers that call into Sitel’s center. 

"Sitel's culture and commitment to employee growth provide invaluable personal and professional advancement opportunities," saidTim Miller, site director of Sitel's Glasgow facility.

Adding, "We are excited to expand our team, building on the successes we share with some of the world's largest brands." While the company believes that the job fair is the way to go to get the best employees they can, they are also allowing people to apply for a position through the Sitel website. 

The many different offices of Sitel offer a wide variety of services depending on their location and stated goals. While the Glasgow call center focuses more on technical support for their clients, other Sitel sites specialize in collections, specialized customer care and back office support. The company now boasts more than 57,000 employees and has call centers in 25 countries across the globe.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!