Contact Center Solutions Featured Article

TMCnet Contact Center Solutions Week in Review

September 15, 2012

It is clear that around the world Contact Center Solutions are top of mind if the news this week about new contracts, alliances and capabilities are an indication. In fact, it is nice to be able to lead with so many positive developments.

News

A good place to start is with the extensive list of new contracts:

  • A major hydro-electric utility in Brazil selected Comptel  to provide a new order fulfillment platform which bridges between customer order and service use. 
  •  The Australian Tax Office (ATO) has selected Datacom as its contact center services provider. 
  • The Jiangsu Branch of the Agricultural Bank of China will be using Avaya (News - Alert) solutions to build a live video contact center.
  •  The Caribbean telecommunications giant LIME announced it will be giving its call center contract in Grenada to TELUS (News - Alert) International. 
  •  Sales Simplicity Software, a company helping homebuilders automate with dynamic content management, and reporting, announced addition of more than 1,200 new housing starts in its sales automation system so far in 2012. 
  • T-Mobile is adding 100 new employees to its contact center in Maine by the end of the year. 
  •  Russian mobile operator Megafon has opened a new multilingual call center for the managing directorate of the Universiade 2013, which will take place in Kazan, Russia, the capital of the Republic of Tatarstan, 800 kilometers east of Moscow. 
  • Panama has implemented SaaS CRM solution from FreeCRM.com to automate call center operations and streamline governmental services in the country's Office of Social Services, La Caja de Seguro Social. 
  •  The U.S. General Services Administration (GSA) has renewed its contract with Telax as its hosted call center solutions provider.

The product side of things was also abuzz with news this week which included:

  • Interactive Intelligence’s upgrade to its popular Interaction Process Automation solution
  •  Business discovery company QlikTech announced that TalkTalk - a broadband, home phone and mobile provider - is piloting its QlikView Business Discovery platform.  
  •  Aspect (News - Alert) released Version 7.1 of its Unified IP Contact Center Solution. 
  •  Lexifone stated that it is about to triple the annual sales of its automated voice translation service.  
  • Drishti has enhanced its AMEYO contact center reporting solution, Reportika, which enables contact center administrators to better track multiple campaigns and agent activities.

Last and certainly not least you should read Art Rosenberg’s (News - Alert) feature, “Consumer Mobility, 'Customer BYOD,' and the UC Contact Center,” where he stated that, “Unified communications” (UC) may well make the contact center the biggest source of ROI for UC-enablement.” The full article is a very valuable resource for thinking about where multi-channel touch is going in contact centers.

Weekend browsing  

As always for your weekend reading pleasure check out all of the valuable resources available to you on the community as well as the affiliated channels — Accounts Receivable Management, Business Process Automation, CaaS, Cloud-based Contact Centers and Insurance Technology

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.



Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!