The Caribbean telecommunications giant LIME announced this week that it will be giving its call center contract to TELUS International, a Canada-based outfit.
LIME, an acronym for “Landline, Internet, Mobile, Entertainment,” is a communications provider owned by the British based Cable & Wireless Communications plc operating in Anguilla, Antigua & Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines and Turks & Caicos in the Caribbean.
The telecom company’s decision is welcomed by Angus Steel, Manager of LIME in Grenada, reported Grenadian newspaper The Barnacle.
“TELUS is a professional call center company and so understands call center operations,” Steele said. “We certainly expect a positive impact to our Grenada customers. Some of this is already in place for our business customers and soon to be expanded to all customers.”
TELUS is a national telecommunications company in Canada that provides a wide range of telecommunications products and services including internet access, voice, entertainment, video and satellite television.
The company is based in Burnaby, British Columbia.
A report from Jamaica quoted LIME officials as saying that the transition from former provider ACS e-Services – which handled the company’s call center operations for the past three years – to TELUS will occur over the next three months.
They promise “immediate service improvements to customers” on completion of the transition to TELUS, reported The Barnacle. Steele said call center matters from LIME customers in Granada will be handled from facilities in St. Lucia.
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