Contact Center Solutions Featured Article

Caribbean Telecom LIME Gives Call Center Contract to Canada's TELUS

September 11, 2012

The Caribbean telecommunications giant LIME announced this week that it will be giving its call center contract to TELUS (News - Alert) International, a Canada-based outfit.

LIME, an acronym for “Landline, Internet, Mobile, Entertainment,” is a communications provider owned by the British based Cable & Wireless (News - Alert) Communications plc operating in Anguilla, Antigua & Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines and Turks & Caicos in the Caribbean.

The telecom company’s decision is welcomed by Angus Steel, Manager of LIME in Grenada, reported Grenadian newspaper The Barnacle.  

“TELUS is a professional call center company and so understands call center operations,” Steele said. “We certainly expect a positive impact to our Grenada customers. Some of this is already in place for our business customers and soon to be expanded to all customers.”

TELUS is a national telecommunications company in Canada that provides a wide range of telecommunications products and services including internet access, voice, entertainment, video and satellite television.

The company is based in Burnaby, British Columbia.

A report from Jamaica quoted LIME officials as saying that the transition from former provider ACS (News - Alert) e-Services – which handled the company’s call center operations for the past three years – to TELUS will occur over the next three months.

They promise “immediate service improvements to customers” on completion of the transition to TELUS, reported The Barnacle. Steele said call center matters from LIME customers in Granada will be handled from facilities in St. Lucia. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Israel HFC Call Center Fields Citizen Concerns Amidst Rocket Fire

The Home Front Command call center is a bastion of safety and information for Israeli residents in this current time of fighting with groups such as Hamas and the rocket fire pummeling the country. [ Read More ]
08/01/2014

Acqueon U-Nexis Now Integrates with UCCX 10.5

Acqueon Technologies is a developer of software solutions for the customer collaboration industry. The company recently announced the availability of its U-Nexis, an outbound solution for the new Cisco Unified Contact Center Express 10.5 platform. [ Read More ]
07/31/2014

Prime Benefits of CRM for Reps, Can Enhance Call Center Support

Today's call centers pursue quality customer service and strive to meet clients' expectations through implementing effective performance criteria. With customer satisfaction in mind, they make it a priority to provide excellent support consistently to every client that contacts the center. [ Read More ]
07/31/2014

Micromax Invest in Brocade Ethernet to Power New Virtualized Data Center

Micromax Informatics, an India-based mobile handset manufacturer is, according to an IDC research, one of the Indian vendors that has powered the Indian smartphone market surge in 2013. With 16 percent market share in India and a strong presence in neighboring South Asian countries, the company is giving multinational mobile companies like Nokia and Samsung a run for their money. Having established itself as the second-largest smartphone player in India, the company is seeking a larger share of … [ Read More ]
07/31/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!