Contact Center Solutions Featured Article

Caribbean Telecom LIME Gives Call Center Contract to Canada's TELUS

September 11, 2012

The Caribbean telecommunications giant LIME announced this week that it will be giving its call center contract to TELUS (News - Alert) International, a Canada-based outfit.

LIME, an acronym for “Landline, Internet, Mobile, Entertainment,” is a communications provider owned by the British based Cable & Wireless (News - Alert) Communications plc operating in Anguilla, Antigua & Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines and Turks & Caicos in the Caribbean.

The telecom company’s decision is welcomed by Angus Steel, Manager of LIME in Grenada, reported Grenadian newspaper The Barnacle.  

“TELUS is a professional call center company and so understands call center operations,” Steele said. “We certainly expect a positive impact to our Grenada customers. Some of this is already in place for our business customers and soon to be expanded to all customers.”

TELUS is a national telecommunications company in Canada that provides a wide range of telecommunications products and services including internet access, voice, entertainment, video and satellite television.

The company is based in Burnaby, British Columbia.

A report from Jamaica quoted LIME officials as saying that the transition from former provider ACS (News - Alert) e-Services – which handled the company’s call center operations for the past three years – to TELUS will occur over the next three months.

They promise “immediate service improvements to customers” on completion of the transition to TELUS, reported The Barnacle. Steele said call center matters from LIME customers in Granada will be handled from facilities in St. Lucia. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Putting the 'I' in IVR with Virtual Assistants

There are countless reasons for calling customer service centers. Too often, the result is a virtual interaction that multiplies the negative experience with the brand and gives IVR a bad name. [ Read More ]
10/22/2014

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!