Contact Center Solutions Featured Article

Caribbean Telecom LIME Gives Call Center Contract to Canada's TELUS

September 11, 2012

The Caribbean telecommunications giant LIME announced this week that it will be giving its call center contract to TELUS (News - Alert) International, a Canada-based outfit.

LIME, an acronym for “Landline, Internet, Mobile, Entertainment,” is a communications provider owned by the British based Cable & Wireless (News - Alert) Communications plc operating in Anguilla, Antigua & Barbuda, Barbados, British Virgin Islands, Cayman Islands, Dominica, Grenada, Jamaica, Montserrat, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines and Turks & Caicos in the Caribbean.

The telecom company’s decision is welcomed by Angus Steel, Manager of LIME in Grenada, reported Grenadian newspaper The Barnacle.  

“TELUS is a professional call center company and so understands call center operations,” Steele said. “We certainly expect a positive impact to our Grenada customers. Some of this is already in place for our business customers and soon to be expanded to all customers.”

TELUS is a national telecommunications company in Canada that provides a wide range of telecommunications products and services including internet access, voice, entertainment, video and satellite television.

The company is based in Burnaby, British Columbia.

A report from Jamaica quoted LIME officials as saying that the transition from former provider ACS (News - Alert) e-Services – which handled the company’s call center operations for the past three years – to TELUS will occur over the next three months.

They promise “immediate service improvements to customers” on completion of the transition to TELUS, reported The Barnacle. Steele said call center matters from LIME customers in Granada will be handled from facilities in St. Lucia. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014

Creating Customers for Life

Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the me… [ Read More ]
09/18/2014

Georgia County to Receive New Call Center

Recent news emanating from Georgia's Henry County indicates that a global payments company will soon create a new call center in the city of McDonough and, with that new center, will create up to 450 jobs. [ Read More ]
09/17/2014

New TSYS Contact Center to Open in Georgia

Columbus, Georgia-based credit card and payment processor TSYS has announced they are making preparations to open a new contact center in McDonough, Georgia. The new contact center, located near Atlanta, is expected to open positions for up to 450 employees. [ Read More ]
09/17/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!