Contact Center Solutions Featured Article

Jack Henry & Associates Unveils jhaCall Center

September 06, 2012

Using the newly unveiled jhaCall Center from Jack Henry & Associates (JHA), one can systematically capture and authenticate customer information. jhaCall Center is stated to be an intuitive, user-friendly technology platform that provides extensive case management capabilities.

jhaCall Center is part of Jack Henry & Associates’ extensive product and service offerings developed for financial services organizations. The new solution reportedly leverages Computer Telephony Integration (CTI (News - Alert)) technology and can be installed in-house for financial institutions that would like to supervise their own call center operations.

JHA solutions are deployed by financial institutions to process financial transactions, automate business processes, and manage information.

The new jhaCall Center can easily integrate into a company’s already existing JHA core processing system.

“Our day-to-day experience supporting more than 11,900 diverse clients clearly demonstrates the importance of providing efficient, consistent, and outstanding service,” said Tony Wormington, president of Jack Henry & Associates. “Now with the introduction of jhaCall Center, we are uniquely positioned to leverage our service culture and infrastructure, our proven technology, and our best practices to provide call center services and software that would be difficult for individual institutions to realistically and cost effectively replicate, staff and maintain.”

Companies can also leverage the jhaCall Center to improve customer service, enhance operational efficiencies and bring down staff workload. The jhaCall Center was designed as part of the company’s effort to deliver clients with a consistent, outstanding service and to provide their customers with a call center experience that exceeds their expectations.

Jack Henry is driven by a fundamental commitment to provide service levels that consistently exceed its clients’ expectations, and generate higher levels of client satisfaction and retention rates.


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Edited by Braden Becker

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