Contact Center Solutions Featured Article

Tadiran Telecom Acquires EasyRun's EPICCenter Technology

September 06, 2012

Tadiran (News - Alert) Telecom, a privately held partnership recently bought by Afcon Holdings Ltd., has acquired EasyRun’s powerful contact center software technology and intellectual property, to strengthen its leadership position in unified communications.

As a result of the acquisition, EasyRun's (News - Alert) EPICCenter technology, a best of breed enterprise grade multimedia contact center solution that runs on a Windows server, will be integrated into Tadiran Telecom's Linux-based unified communication platform.

 "This is important news to the 100,000 customers around the world that have adopted our solutions. We can now provide an IP based end-to-end solution with powerful contact center technology," said Eldad Barak, president and CEO at Tadiran.

EPICCenter, which operates through a single administrative interface, allows organizations to control and monitor all call center activities and encourages a blended working environment. Its open architecture allows information to be retrieved from business applications or external databases.

When integrated with Tadiran Telecom's award-winning products and best-in-class solutions that extend across the entire gamut of communication requirements, Tadiran strives to provide superior solutions, support and service to our global customer base.

Tadiran customers will now have access to a multimedia contact center solution that doesn't require a radical alteration of their existing telephony infrastructure. Customers can choose between telephony, e-mail and chat as contact options.

EasyRun's client base is being given the option to either remain with the company or join Tadiran and benefit from the unified communications solution.

It provides powerful and intuitive VoIP contact center solutions that can run on legacy or IP-PBX (News - Alert) platforms that integrate seamlessly with CRM and easily blend inbound and outbound calls to manage sales campaigns and process customer orders in real time.

Tadiran Telecom partner, Global Communications, installed Tadiran Coral IPX systems to complete the communication backbone for the bank. The Coral Navigator expands the power of the Tadiran system through integration with Microsoft (News - Alert) Windows applications.


Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!