Contact Center Solutions Featured Article

September 06, 2012

Tadiran Telecom Acquires EasyRun's EPICCenter Technology

By Mini Swamy

TMCnet Contributor

Tadiran (News - Alert) Telecom, a privately held partnership recently bought by Afcon Holdings Ltd., has acquired EasyRun’s powerful contact center software technology and intellectual property, to strengthen its leadership position in unified communications.

As a result of the acquisition, EasyRun's (News - Alert) EPICCenter technology, a best of breed enterprise grade multimedia contact center solution that runs on a Windows server, will be integrated into Tadiran Telecom's Linux-based unified communication platform.

"This is important news to the 100,000 customers around the world that have adopted our solutions. We can now provide an IP based end-to-end solution with powerful contact center technology," said Eldad Barak, president and CEO at Tadiran.

EPICCenter, which operates through a single administrative interface, allows organizations to control and monitor all call center activities and encourages a blended working environment. Its open architecture allows information to be retrieved from business applications or external databases.

When integrated with Tadiran Telecom's award-winning products and best-in-class solutions that extend across the entire gamut of communication requirements, Tadiran strives to provide superior solutions, support and service to our global customer base.

Tadiran customers will now have access to a multimedia contact center solution that doesn't require a radical alteration of their existing telephony infrastructure. Customers can choose between telephony, e-mail and chat as contact options.

EasyRun's client base is being given the option to either remain with the company or join Tadiran and benefit from the unified communications solution.

It provides powerful and intuitive VoIP contact center solutions that can run on legacy or IP-PBX (News - Alert) platforms that integrate seamlessly with CRM and easily blend inbound and outbound calls to manage sales campaigns and process customer orders in real time.

Tadiran Telecom partner, Global Communications, installed Tadiran Coral IPX systems to complete the communication backbone for the bank. The Coral Navigator expands the power of the Tadiran system through integration with Microsoft (News - Alert) Windows applications.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker

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