Contact Center Solutions Featured Article

Tadiran Telecom Acquires EasyRun's EPICCenter Technology

September 06, 2012

Tadiran (News - Alert) Telecom, a privately held partnership recently bought by Afcon Holdings Ltd., has acquired EasyRun’s powerful contact center software technology and intellectual property, to strengthen its leadership position in unified communications.

As a result of the acquisition, EasyRun's (News - Alert) EPICCenter technology, a best of breed enterprise grade multimedia contact center solution that runs on a Windows server, will be integrated into Tadiran Telecom's Linux-based unified communication platform.

 "This is important news to the 100,000 customers around the world that have adopted our solutions. We can now provide an IP based end-to-end solution with powerful contact center technology," said Eldad Barak, president and CEO at Tadiran.

EPICCenter, which operates through a single administrative interface, allows organizations to control and monitor all call center activities and encourages a blended working environment. Its open architecture allows information to be retrieved from business applications or external databases.

When integrated with Tadiran Telecom's award-winning products and best-in-class solutions that extend across the entire gamut of communication requirements, Tadiran strives to provide superior solutions, support and service to our global customer base.

Tadiran customers will now have access to a multimedia contact center solution that doesn't require a radical alteration of their existing telephony infrastructure. Customers can choose between telephony, e-mail and chat as contact options.

EasyRun's client base is being given the option to either remain with the company or join Tadiran and benefit from the unified communications solution.

It provides powerful and intuitive VoIP contact center solutions that can run on legacy or IP-PBX (News - Alert) platforms that integrate seamlessly with CRM and easily blend inbound and outbound calls to manage sales campaigns and process customer orders in real time.

Tadiran Telecom partner, Global Communications, installed Tadiran Coral IPX systems to complete the communication backbone for the bank. The Coral Navigator expands the power of the Tadiran system through integration with Microsoft (News - Alert) Windows applications.


Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Are You Optimizing the Customer Experience?

How do you measure the customer experience? Is it based on whether or not you end the interaction in a sale, the number of customer complaints you get or feedback that truly captures the voice of the customer? It is an ongoing challenge to measure the customer experience and examine whether your assessment is based on internal measures or information gleaned from the customer base. [ Read More ]
08/20/2014

Interactive Intelligence PureCloud Ups the Ante in Customer Experience and Collaboration Solutions

It is not very often that a technology solution that is poised for general availability can be viewed as likely to raise the competitive stakes in a market. That said, when a company bets big and appears to have already changed the way customers and competitors discuss market evolution, as Willy Loman in Arthur Miller's masterpiece play Death of a Salesman says, "Attention must be paid!" Such is the case with Interactive Intelligence PureCloud, which as the name says, is pure cloud since it is m… [ Read More ]
08/20/2014

TantaComm Clears PCI DSS V3.0 Certification

In order to safeguard its customers' credit cardholder personal information, TantaComm, a provider of customer interaction recording, compliance, and performance management solutions, completed its annual certification to PCI DSS V3.0 standard. Also the company has added HIPAA Compliance to its suite of offerings. [ Read More ]
08/18/2014

Star2Star Communications Announces Release of StarCenter SMART

Star2Star Communications, makers of the world's most scalable cloud communications solution, has released StarCenter SMART (StarCenter Monitoring Alerting & Reporting Tool) and other new features for their advanced call center solution. [ Read More ]
08/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!