Jack Henry & Associates announced the new jhaCall Center, a comprehensive telephone support and customer service solution.
Tony Wormington, president at Jack Henry & Associates, said that with the introduction of jhaCall Center, “We are uniquely positioned to leverage our service culture and infrastructure, our proven technology, and our best practices to provide call center services and software that would be difficult for individual institutions to realistically and cost effectively replicate, staff, and maintain.”
Wormington said that jhaCall Center provides the winning combination of robust technology and highly trained people who genuinely care about the customer.
This latest offering automatically captures and authenticates customer information via Computer Telephony Integration (CTI) technology and supports a variety of implementation options. CTI technology uses computers to manage telephone calls.
For financial institutions, the jhaCall Center software can be implemented in-house. The intuitive, user-friendly technology platform helps them retain responsibility for call center operations by providing extensive case management capabilities and full integration with their JHA core processing system.
Additionally, the company indicated that it intends to offer outsourced alternatives for financial institutions that want to outsource their entire call center operations, the resolution of customer calls, or after-hours support. Company officials said that for the financial institutions, experienced telephone service providers will resolve customer requests and inquiries in a professional, bank-branded environment.
Initially, the company plans to make available jhaCall Center to the banks served by Jack Henry Banking and automated by the SilverLake System.
Jack Henry & Associates is a provider of technology solutions and payment processing services primarily for financial services organizations.
This year in July, the company said that its ProfitStars division received the 2012 Microsoft ISV-Windows Azure Partner of the Year Award.
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