Contact Center Solutions Featured Article

MyAssist to Deliver Live-Agent Concierge Services to ESCORT Live Users

August 23, 2012

MyAssist, a live-agent concierge service for individuals and companies, signed a new partnership with ESCORT, a manufacturer of high-performance radar and laser detectors, through which MyAssist will deliver live-agent concierge services to ESCORT Live users.

Drivers are slated to have easy access to best-in-class radar protection and personal concierge services from the combined offerings of MyAssist and ESCORT.

MyAssist claimed that renowned organizations around the globe trust its services to connect their employees, members and customers to the resources and solutions they need. Its connected network of resources provides the reliability of incomparable corporate support.

The company added that a customized MyAssist program is the ideal way to improve loyalty and differentiate one’s company in today’s competitive environment.  

ESCORT Live supposedly equips drivers with advanced information picture of their driving environment, and offers them advanced, real-time radar and laser ticket protection by using live, cloud-based threat and information sharing among millions of smartphone app users.

“We operate under one simple premise: provide our customers with the best products and services period,” said John Larson, president and CEO at ESCORT. “By teaming with MyAssist and offering our customers industry-leading personal concierge services in addition to our award winning radar and laser ticket protection, we continue our commitment to offer our customers the best driving experience available anywhere.”

Some of the MyAssist services are: travel info and research, event information and ticketing, worldwide concierge services, emergency and medical assistance, access to one-touch roadside help, translation and interpretation services, and more.

MyAssist exclaimed that the partnership with ESCORT should offer drivers a convenient and safe way to get the information and personal assistance they need, at the time they need it most.

Related news reports MyAssist provided live operator assistance to Ford SYNC Services registered users, and offered Live Agent services to victims of natural disaster.


Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Interactive Intelligence Launches Latest PureCloud Services

Since revelation of its Amazon Web Services (AWS)-enabled multi-tenant enterprise collaboration and communications PureCloud platform in June of 2014, customer experience solutions provider Interactive Intelligence has been right on target with the announcement of new platform functionality. In January PureCloud Directory? was announced, and the rollout continues with the announcement of its latest additions: PureCloud Collaborate? and PureCloud Communicate?. [ Read More ]
03/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!