Contact Center Solutions Featured Article

MyAssist to Deliver Live-Agent Concierge Services to ESCORT Live Users

August 23, 2012

MyAssist, a live-agent concierge service for individuals and companies, signed a new partnership with ESCORT, a manufacturer of high-performance radar and laser detectors, through which MyAssist will deliver live-agent concierge services to ESCORT Live users.

Drivers are slated to have easy access to best-in-class radar protection and personal concierge services from the combined offerings of MyAssist and ESCORT.

MyAssist claimed that renowned organizations around the globe trust its services to connect their employees, members and customers to the resources and solutions they need. Its connected network of resources provides the reliability of incomparable corporate support.

The company added that a customized MyAssist program is the ideal way to improve loyalty and differentiate one’s company in today’s competitive environment.  

ESCORT Live supposedly equips drivers with advanced information picture of their driving environment, and offers them advanced, real-time radar and laser ticket protection by using live, cloud-based threat and information sharing among millions of smartphone app users.

“We operate under one simple premise: provide our customers with the best products and services period,” said John Larson, president and CEO at ESCORT. “By teaming with MyAssist and offering our customers industry-leading personal concierge services in addition to our award winning radar and laser ticket protection, we continue our commitment to offer our customers the best driving experience available anywhere.”

Some of the MyAssist services are: travel info and research, event information and ticketing, worldwide concierge services, emergency and medical assistance, access to one-touch roadside help, translation and interpretation services, and more.

MyAssist exclaimed that the partnership with ESCORT should offer drivers a convenient and safe way to get the information and personal assistance they need, at the time they need it most.

Related news reports MyAssist provided live operator assistance to Ford SYNC Services registered users, and offered Live Agent services to victims of natural disaster.


Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!