Contact Center Solutions Featured Article

Omni-Channel Commerce Platform Company hybris Enters SME Market

August 15, 2012

Montreal-based commerce platform provider, hybris has announced an entry-level commerce solution for small- and medium-level enterprises (SME).

Small and mid-sized B2B and B2C companies will receive a number of turnkey capabilities including hybris Accelerator, which is a pre-configured storefront that companies can brand, modify and deploy within two to three months.

More significantly, the hybris master data management and product information management (PIM) that synchronizes product information over multiple customer touchpoints including the Web, mobile devices, social media, call center, kiosk and point-of-sale.

Other features include order management and an e-commerce platform. SMEs can choose from an array of certified implementation partners based on each partner’s industry experience, regional expertise and understanding of SMEs.

“We have found that mid-size and small companies are challenged with finding a long-term commerce solution that they won’t outgrow in a few years, especially in terms of functionality, deployment costs and timeline,” said Steven Kramer, president of North America at hybris, in a statement.

“Not only does hybris offer a solution that works economically, but our entry-level package allows businesses to graduate into other hybris capabilities and offerings as they grow domestically and internationally.”

According to hybris, its B2C e-commerce platforms are designed to boost revenue by maximizing upsell and cross-sell opportunities. Companies can create and manage multiple sites from a single platform and can improve their reach by using search engine optimization.

B2B platforms ensure effective management of complex and specialized products; support for complex relationships, pricing and workflows; and fully integrate with back-office systems. In addition, marketing campaign planning maximizes effectiveness, and the entire B2B transaction is supported on the platform from transaction through fulfillment.

The hybris commerce model is designed to work across multiple geographies. Companies can select from a range of deployment models and pricing models including perpetual license, revenue sharing and subscription based plans.

“Emerging companies are the future of business and as they scale and grow, their requirements become more sophisticated,” Kramer concluded.

He added, “hybris will be there to support their growth as a long-term business partner and our Customer For Life program exemplifies our commitment and dedication to our customers’ success.”



Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014

Santo Domingo Staging Job Fair For 5,000 Call Center Job Openings

The call center business world can have its ups and downs. The pay for some call center employees isn't good enough to lure the truly talented into the field. It can also be hard to keep a job in this field because companies tend to come and go rather quickly. Bilingual or multilingual call center workers are becoming all the rage in this business world these days. In Santo Domingo, the government has just announced that there are as many as 5,000 jobs available for those who can speak, French, … [ Read More ]
07/17/2014

Trialcard's Customer Experience Center Gets Certified as a Center of Excellence by BenchmarkPortal

For the second consecutive year, TrialCard's Customer Experience Center (CxC) has earned the Center of Excellence recognition from BenchmarkPortal , a global player in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. [ Read More ]
07/17/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!