The Contact Center Solutions community this week again saw lots of news coming out of Interactive Intelligence that is worthy of attention. In fact, the company ended this week with what I think is an important acquisition with the announcement that effective August 1, they have purchased Bay Bridge, a Maryland-based provider of long-term forecasting and planning technology specifically geared to contact centers.
Other Interactive Intelligence news saw the company garnering the IP Contact Center Market Challenger PilotHouse award from Nemertes Research beating out major competitors based on end-user ratings. And, they released an updated version of their popular Interaction Process Automation (IPA) software.
In other industry news there was a truly eclectic mix:
Finally, HP launched new services to help clients optimize contact center operating efficiency by leveraging new business process consulting, analytics, and implementation services.
More weekend viewing
As I have been doing for several weeks, I want to again endorse our addition of “Video Showcase” to the community. Plus, please avail yourself of everything the community has to offer including: the glossary of terms, featured demos, eBooks, podcasts, and whitepapers. And, if you have not, be sure to sign up for a free Contact Center Solutions eNewsletter. Plus, be sure to check out the latest news on the community’s affiliated channels — Accounts Receivable Management, Business Process Automation, CaaS, Cloud-based Contact Centers and Insurance Technology.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO. Follow us on Twitter.