Contact Center Solutions Featured Article

HP Launches New Services to Help Clients Optimize Contact Center Operating Efficiency

August 07, 2012

Contact centers can now enhance their operational efficiencies by leveraging the new business process consulting, analytics, and implementation services started by HP Enterprise Services.

HP Transformation Services – Customers Engagement Management reduces clients’ customer service costs while providing the strategies to provide an enhanced customer experience. Its functions are designed to help clients deliver improved customer experiences across every channel in order to enhance competitive advantages. Users can also make use of the service to maximize revenue and service levels, increase completion success rates, up-sell percentage and revenue per transaction.

HP also claimed that its CRM Services provides efficient, effective services that enable one to recruit, retain and reward their best customers anywhere in the world. HP supposedly transforms users’ customer contact center into a revenue-generating, multichannel customer retention center. The company processes and fulfills orders in direct-to-consumer operations, replicates and distributes software worldwide and automates users’ warranty claims processing.

“Contact centers must transform to meet the needs of customers who expect a personalized and customized experience. HP consultants help drive this transformation based on our deep heritage of contact-center operations, industry experience, and global presence, assisting clients so they can increase revenue and customer satisfaction”, commented Danila Meirlaen, vice president of business process outsourcing at HP, in a press release.

Through the CRM services, HP clients can access a broad suite of end-to-end, industry-specific, multi-channel solutions and the company claimed that its solutions are integrated with differentiating IP, vertical domain expertise and international quality standards and best practices.

Some of the notable features of the CRM consulting service include, ability to perform site assessments in 10 core functional areas; process mapping and design enables users to attain their business goals seamlessly; optimization road-mapping; consultants capable of advising clients over CRM system integration, application development, and customization; and more.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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Edited by Brooke Neuman

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