Contact Center Solutions Featured Article

Interactive Intelligence's Global Interactions 2012 Conference Draws over 1,500 Attendees

July 23, 2012

Interactive Intelligence (News - Alert) Group, a global provider of contact center automation, unified communications, and business process automation software and services, successfully completed its global Interactions 2012 conference last month. Interactions 2012 conference covers key business communications technology trends; offers solutions to address contact center automation, unified communications, and business process automation challenges. The event witnessed participation of more than 1,500 attendees, which included customers, prospects, partners, consultants, analysts and members of the media representing 33 nations.

In a press release, Interactive Intelligence Group’s founder and CEO, Dr. Donald E. Brown, said, “In addition to making investments relative to the many key trends shared during our conference, we’ve got major product initiatives underway in the areas of speech technology, process automation, video, and business intelligence and data analytics. As I emphasized in my closing conference keynote, our mission is to offer scalable, reliable, and relevant communications apps, while giving businesses maximum control over their customers’ experience without resorting to low-level customization.”

Organizations are increasingly focused on simplifying infrastructure to cut costs, getting a more correct view of customer analytics, and quickly adapting to changing business needs. At the same time, growth of e-mail, web chat, SMS and social media is prompting many organizations to broaden self-service options to these new channels. Companies are becoming choosy while considering communications-as-a-service offerings as a substitute to premise-based systems. Organizations are also recognizing the need to offer consumers more than “click-to-call” from mobile customer service applications.

Keeping these trends in mind, Global Interactions 2012 Conference discussed key business communications technology trends like infrastructure consolidation and centralization, multichannel communications and social media, cloud-based communications, and mobile customer service. The event took place in Indianapolis. Next year’s Interactions 2013 conference is scheduled to take place in Indianapolis, Indiana May 13 – 16.

Interactive Intelligence was recently in news when KVH (News - Alert), a Tokyo-based information delivery platform, partnered with Interactive Intelligence Group in a cloud-based contact center business venture. According to a distributor agreement with Interactive Intelligence, KVH will offer KVH CallPORT, a cloud-based contact center solution.




Interactive Intelligence is a Platinum sponsor of ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. For more information on IEXPO West 2012 click here.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Thomas Cook Moves Workforce Management to the Cloud with NICE WFM Solution

Leisure travel group operator Thomas Cook has completed a significant migration to the cloud. The company has moved its on-premise NICE Workforce Management (WFM) solution to the cloud in the hopes of becoming more competitive and responsive to customers while also reducing ownership costs. [ Read More ]
04/27/2015

Interactive Intelligence Launches PureCloud Services in Australia and New Zealand

The rolling thunder of Interactive Intelligence enhancement and globalization of its PureCloud Amazon Web Services (AWS)-based, multitenant enterprise-grade collaboration, communications and customer engagement software and cloud services solutions continues to pick up speed. [ Read More ]
04/27/2015

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!