Contact Center Solutions Featured Article

Interactive Intelligence's Global Interactions 2012 Conference Draws over 1,500 Attendees

July 23, 2012

Interactive Intelligence (News - Alert) Group, a global provider of contact center automation, unified communications, and business process automation software and services, successfully completed its global Interactions 2012 conference last month. Interactions 2012 conference covers key business communications technology trends; offers solutions to address contact center automation, unified communications, and business process automation challenges. The event witnessed participation of more than 1,500 attendees, which included customers, prospects, partners, consultants, analysts and members of the media representing 33 nations.

In a press release, Interactive Intelligence Group’s founder and CEO, Dr. Donald E. Brown, said, “In addition to making investments relative to the many key trends shared during our conference, we’ve got major product initiatives underway in the areas of speech technology, process automation, video, and business intelligence and data analytics. As I emphasized in my closing conference keynote, our mission is to offer scalable, reliable, and relevant communications apps, while giving businesses maximum control over their customers’ experience without resorting to low-level customization.”

Organizations are increasingly focused on simplifying infrastructure to cut costs, getting a more correct view of customer analytics, and quickly adapting to changing business needs. At the same time, growth of e-mail, web chat, SMS and social media is prompting many organizations to broaden self-service options to these new channels. Companies are becoming choosy while considering communications-as-a-service offerings as a substitute to premise-based systems. Organizations are also recognizing the need to offer consumers more than “click-to-call” from mobile customer service applications.

Keeping these trends in mind, Global Interactions 2012 Conference discussed key business communications technology trends like infrastructure consolidation and centralization, multichannel communications and social media, cloud-based communications, and mobile customer service. The event took place in Indianapolis. Next year’s Interactions 2013 conference is scheduled to take place in Indianapolis, Indiana May 13 – 16.

Interactive Intelligence was recently in news when KVH (News - Alert), a Tokyo-based information delivery platform, partnered with Interactive Intelligence Group in a cloud-based contact center business venture. According to a distributor agreement with Interactive Intelligence, KVH will offer KVH CallPORT, a cloud-based contact center solution.




Interactive Intelligence is a Platinum sponsor of ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. For more information on IEXPO West 2012 click here.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014

FCC Issues Report on April 911 Outage

911 service are one of those things that people expect to be there when they need it. An outage in April of this year knocked out 911 service to 11 million people, and the Federal Communications Commission has released a damning report, according to Threatpost. [ Read More ]
10/23/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!