Contact Center Solutions Featured Article

Drishti's Ameyo Communications Suite Receives 2012 IP Contact Center Technology Pioneer Award

July 02, 2012

Contemporary communication technologies empower next-generation Enterprises to dynamically manage their business processes. One among them is the Drishti-Soft Solutions Pvt. Ltd.’s Ameyo Communications Suite for Contact Centers and Enterprises.

Drishti is a source of contact center software and enterprise communications applications.

In an effort to recognize Ameyo’s comprehensive communication features, integrated with advanced collaboration capabilities, TMC’s (News - Alert) Customer Interaction Solutions (CIS) magazine recently awarded Drishti with 2012 IP Contact Center Technology Pioneer Award.

The CIS magazine is a journal for CRM, contact center and tele-services published by integrated media company Technology Marketing Corporation (TMC). Its 2012 IP Contact Center Technology Pioneer Award recognizes those companies that have brought to market an outstanding IP contact center product or service.

Winners of the award were also selected based on the IP contact center solutions offering standout features, functions or capabilities uniquely compared to other solutions in the space.

Drishti’s Ameyo Communications Suite, which bagged the 2012 IP Contact Center Technology Pioneer Award, is a comprehensive interaction management solution tailored to contact centers and enterprises that have distinct needs to dynamically and efficiently manage their workforce, departments, customers, processes and performance parameters.

Offering customized business packages to organizations, Ameyo enables millions of interactions between companies and their ecosystem of customers, partners, vendors and remote offices through components such as ACD, IP-PBX (News - Alert), IVR, IVR designer, outbound dialer, voice logger, reporting, quality, CRM and more.

According to Drishti, its award-winning communication suite can facilitate end-to-end communication capabilities for any organization, whether the company is looking for complete interaction management for its departments, call center or specific users.

Built with distributed architecture and SOA, Ameyo provides a consistent user experience across various communication channels such as voice, e-mail, messaging, video and fax. Specifically developed for contact centers and enterprises in need of advanced collaboration capabilities, it is a scalable and extensible solution with development environment for faster turnaround time.

"It is an honor to receive such a prestigious award from a reputable publication,” said Sachin Bhatia, VP-business development, Drishti-Soft. “Innovation is at the heart and soul of Drishti and being recognized for our dedication to providing outstanding functions and features is a great achievement. This accolade will drive us forward to continuously improve on our capability to deliver value-added business benefits and differentiated services to our customers."

According to Drishti, Ameyo is already a preferred solution for enterprises and contact centers across territories such as: APAC, SAARC, Middle East and Africa.

The 2012 IP Contact Center Technology Pioneer Award was also given to TeamSupport.com, a provider of Web-based customer support and help desk software solutions.


Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence Lync Integration

The Contact Center Solutions Community continues to grow in terms of both jobs and the reach of community interests as this week's news highlights. [ Read More ]
10/25/2014

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!