Contact Center Solutions Featured Article

Drishti's Ameyo Communications Suite Receives 2012 IP Contact Center Technology Pioneer Award

July 02, 2012

Contemporary communication technologies empower next-generation Enterprises to dynamically manage their business processes. One among them is the Drishti-Soft Solutions Pvt. Ltd.’s Ameyo Communications Suite for Contact Centers and Enterprises.

Drishti is a source of contact center software and enterprise communications applications.

In an effort to recognize Ameyo’s comprehensive communication features, integrated with advanced collaboration capabilities, TMC’s (News - Alert) Customer Interaction Solutions (CIS) magazine recently awarded Drishti with 2012 IP Contact Center Technology Pioneer Award.

The CIS magazine is a journal for CRM, contact center and tele-services published by integrated media company Technology Marketing Corporation (TMC). Its 2012 IP Contact Center Technology Pioneer Award recognizes those companies that have brought to market an outstanding IP contact center product or service.

Winners of the award were also selected based on the IP contact center solutions offering standout features, functions or capabilities uniquely compared to other solutions in the space.

Drishti’s Ameyo Communications Suite, which bagged the 2012 IP Contact Center Technology Pioneer Award, is a comprehensive interaction management solution tailored to contact centers and enterprises that have distinct needs to dynamically and efficiently manage their workforce, departments, customers, processes and performance parameters.

Offering customized business packages to organizations, Ameyo enables millions of interactions between companies and their ecosystem of customers, partners, vendors and remote offices through components such as ACD, IP-PBX (News - Alert), IVR, IVR designer, outbound dialer, voice logger, reporting, quality, CRM and more.

According to Drishti, its award-winning communication suite can facilitate end-to-end communication capabilities for any organization, whether the company is looking for complete interaction management for its departments, call center or specific users.

Built with distributed architecture and SOA, Ameyo provides a consistent user experience across various communication channels such as voice, e-mail, messaging, video and fax. Specifically developed for contact centers and enterprises in need of advanced collaboration capabilities, it is a scalable and extensible solution with development environment for faster turnaround time.

"It is an honor to receive such a prestigious award from a reputable publication,” said Sachin Bhatia, VP-business development, Drishti-Soft. “Innovation is at the heart and soul of Drishti and being recognized for our dedication to providing outstanding functions and features is a great achievement. This accolade will drive us forward to continuously improve on our capability to deliver value-added business benefits and differentiated services to our customers."

According to Drishti, Ameyo is already a preferred solution for enterprises and contact centers across territories such as: APAC, SAARC, Middle East and Africa.

The 2012 IP Contact Center Technology Pioneer Award was also given to TeamSupport.com, a provider of Web-based customer support and help desk software solutions.


Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014

Capgemini Report Finds Digital Consumer Engagement is Important and Growing, Questions Role of Social Media in Shopper Journeys

There is a constant drumbeat in support of omni-channel experiences when it comes to retailers looking to use the latest technology to seamlessly integrate the physical and virtual worlds to provide shoppers more compelling experiences. This is certainly an inexorable trend, but according to the release of the second edition of consulting firm Capgemini global report on such matters, "Digital Shopper Relevancy Report", there are some surprises that retailers literally and figuratively need to ta… [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!