Contact Center Solutions Featured Article

Drishti's Ameyo Communications Suite Receives 2012 IP Contact Center Technology Pioneer Award

July 02, 2012

Contemporary communication technologies empower next-generation Enterprises to dynamically manage their business processes. One among them is the Drishti-Soft Solutions Pvt. Ltd.’s Ameyo Communications Suite for Contact Centers and Enterprises.

Drishti is a source of contact center software and enterprise communications applications.

In an effort to recognize Ameyo’s comprehensive communication features, integrated with advanced collaboration capabilities, TMC’s (News - Alert) Customer Interaction Solutions (CIS) magazine recently awarded Drishti with 2012 IP Contact Center Technology Pioneer Award.

The CIS magazine is a journal for CRM, contact center and tele-services published by integrated media company Technology Marketing Corporation (TMC). Its 2012 IP Contact Center Technology Pioneer Award recognizes those companies that have brought to market an outstanding IP contact center product or service.

Winners of the award were also selected based on the IP contact center solutions offering standout features, functions or capabilities uniquely compared to other solutions in the space.

Drishti’s Ameyo Communications Suite, which bagged the 2012 IP Contact Center Technology Pioneer Award, is a comprehensive interaction management solution tailored to contact centers and enterprises that have distinct needs to dynamically and efficiently manage their workforce, departments, customers, processes and performance parameters.

Offering customized business packages to organizations, Ameyo enables millions of interactions between companies and their ecosystem of customers, partners, vendors and remote offices through components such as ACD, IP-PBX (News - Alert), IVR, IVR designer, outbound dialer, voice logger, reporting, quality, CRM and more.

According to Drishti, its award-winning communication suite can facilitate end-to-end communication capabilities for any organization, whether the company is looking for complete interaction management for its departments, call center or specific users.

Built with distributed architecture and SOA, Ameyo provides a consistent user experience across various communication channels such as voice, e-mail, messaging, video and fax. Specifically developed for contact centers and enterprises in need of advanced collaboration capabilities, it is a scalable and extensible solution with development environment for faster turnaround time.

"It is an honor to receive such a prestigious award from a reputable publication,” said Sachin Bhatia, VP-business development, Drishti-Soft. “Innovation is at the heart and soul of Drishti and being recognized for our dedication to providing outstanding functions and features is a great achievement. This accolade will drive us forward to continuously improve on our capability to deliver value-added business benefits and differentiated services to our customers."

According to Drishti, Ameyo is already a preferred solution for enterprises and contact centers across territories such as: APAC, SAARC, Middle East and Africa.

The 2012 IP Contact Center Technology Pioneer Award was also given to TeamSupport.com, a provider of Web-based customer support and help desk software solutions.


Want to learn more about the latest in communications and technology? Then be sure to attend
ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Braden Becker

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