Contact Center Solutions Featured Article

Zultys Enables Tight Third-Party Integration via Flex Communicator

July 02, 2012

Zultys (News - Alert) today unveiled Zultys Flex Communicator, which enables integration between third-party business applications like customer relationship management systems and the Zultys MX Unified Communications (News - Alert) system. That can, for example, generate screen pops and trigger record look-ups when an incoming call is received.

When a call comes in, Zultys Flex Communicator executes the configured application or launches a web URL, with a search for the caller number and/or name, the company explains, adding that it works both with installed programs and browser-based applications or websites.

"We had an engineering company that needed screen pops to their Exact Synergy Software, and it was very costly to build the link to the software, but with the Zultys Communicator this was done quickly, easily and it’s very reliable," says Jason Smith, vice president at Midland Communications.

Zultys is a Sunnyvale, Calif.-based company that sells an appliance delivering IP PBX (News - Alert), UC and call center functionality. The company has offices in Australia, Brazil, China and Russia. Zultys Flex Communicator is just one of the Zultys solutions that allows for tight integration with third-party applications. The company also offers Zultys Salesforce Communicator and Zultys Outlook Communicator.

As discussed in a TMC (News - Alert) cover story on Zultys, the company in recent years has been staging a comeback under relatively new ownership and management. Zultys reported that between 2009 and 2010 it was able to double sales and establish more than 100 channel partnerships in North America alone.

“So we’ve been having great success,” chairman and CEO, Neil Lichtman (News - Alert) said in an interview for the April 2011 story.

Lichtman, a 27-year veteran of the phone system and UC business, joined Zultys in November of 2009. Then, in 2010, Lichtman brought his long-time co-worker Steven Francis, who now serves as chief sales and marketing officer at Zultys, aboard. The two men and their staff are now working to bring Zultys, which already is well known in the industry by its competitors and the channel partner community, center stage in the UC arena.



Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Frontier Communications Opens Customer Service Center in Provo, Utah

New customer service center in Provo Utah to support Frontier Secure business unit. [ Read More ]
04/23/2014

Stratus Video Interpreting Solution Reduces Language Barriers

Stratus Video Interpreting solution helps healthcare providers overcome language barriers in critical care situations. [ Read More ]
04/23/2014

Gubagoo Optimizes its Chat Platform for Mobile

Gubagoo is enabling dealers to track and target customers that visit their website through a smartphone or a tablet. [ Read More ]
04/22/2014

Wisconsin Making Call Center Business Worthwhile for SPI Global

The call center business market is one that has been getting all the more popular over the last few months. That has never been more obvious in Madison, Wis., where the state has just announced it will be giving a Philippines-based outsourcing company more than half a million dollars in order to expand a local call center. In exchange for incentives that will total $575,000 the company has said it will add as many as 286 jobs over the next three years. [ Read More ]
04/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!