Contact Center Solutions Featured Article

2Ring Revs Up Cisco UC, Contact Center Offerings

June 18, 2012

2Ring was at Cisco (News - Alert) Live earlier this week promoting its unified communications and contact center solutions.

Michal Grebac, the company’s product and project manager, says 2Ring delivers add-ons to Cisco System UC and contact center solutions.

On the UC front, 2Ring offers an eco-friendly business fax solution that doesn’t require printing, phone services, global directories, personal directories, integration of UC with door-entry systems, and more. For example, 2Ring MULTI-TENANT is a Web-based solution that gives medium and large enterprises the ability to split one instance of Cisco unified communications among many tenants and administrators.

For its part, Cisco UC connects co-workers, partners, vendors, and customers; allows users to access and share video on the desktop, on the road, and on-demand as easily as making a phone call; facilitates better interactions, dynamically bringing together individuals, virtual workgroups, and teams; extends the corporate network so mobile workers can be productive anywhere; and integrates collaboration and communications into applications and business processes.

On the contact center front, 2Ring provides gadgets for Cisco Finesse, a next-generation agent and supervisor desktop designed to improve the customer care experience a contact center delivers. That includes solutions related to scripts and forms, a messaging gadget so supervisors can send messages to agent screens, and a gadget for customer reporting. 2Ring SCRIPTS & FORMS helps contact centers reduce call times and learn more about the conversations with clients. 2Ring DASHBOARDS & WALLBOARDS  delivers personalized information on key performance to any screen via gauges, web reports, PowerPoint slides, or other content. 2Ring says these gadgets for Cisco Finesse will eventually replace Cisco Agent Desktop and other CTI (News - Alert)-OS based solutions.

Cisco shows the 2Ring gadgets during its presentations to prospects, Grebac says, but 2Ring has its own channel to actually distribute those solutions. Its 2Ring’s expertise in integration with existing UC and contact center and other systems, and its solutions’ ability to make existing infrastructure more flexible and empower supervisors, that help it win business, Grebac adds.




Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Looksery Enables Face to Face Communication Capabilities for Call Centers

Now call centers can handle calls face to face (though avatars) with their customers. Looksery, a company that provides face tracking and modification technologies for real-time video messaging, has made its unique technology available for call centers. This software takes the call center communication to the next step by providing the much needed personal visual interfaces to the entire call process. [ Read More ]
08/01/2014

China Mobile Jiangsu Selects Nuance Communications

China Mobile Jiangsu Branch has selected Nuance's speech and Natural Language Understanding (NLU) technology as to enhance the experience of callers who need service support from the company. [ Read More ]
08/01/2014

Israel HFC Call Center Fields Citizen Concerns Amidst Rocket Fire

The Home Front Command call center is a bastion of safety and information for Israeli residents in this current time of fighting with groups such as Hamas and the rocket fire pummeling the country. [ Read More ]
08/01/2014

Acqueon U-Nexis Now Integrates with UCCX 10.5

Acqueon Technologies is a developer of software solutions for the customer collaboration industry. The company recently announced the availability of its U-Nexis, an outbound solution for the new Cisco Unified Contact Center Express 10.5 platform. [ Read More ]
07/31/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!