Contact Center Solutions Featured Article

2Ring Revs Up Cisco UC, Contact Center Offerings

June 18, 2012

2Ring was at Cisco (News - Alert) Live earlier this week promoting its unified communications and contact center solutions.

Michal Grebac, the company’s product and project manager, says 2Ring delivers add-ons to Cisco System UC and contact center solutions.

On the UC front, 2Ring offers an eco-friendly business fax solution that doesn’t require printing, phone services, global directories, personal directories, integration of UC with door-entry systems, and more. For example, 2Ring MULTI-TENANT is a Web-based solution that gives medium and large enterprises the ability to split one instance of Cisco unified communications among many tenants and administrators.

For its part, Cisco UC connects co-workers, partners, vendors, and customers; allows users to access and share video on the desktop, on the road, and on-demand as easily as making a phone call; facilitates better interactions, dynamically bringing together individuals, virtual workgroups, and teams; extends the corporate network so mobile workers can be productive anywhere; and integrates collaboration and communications into applications and business processes.

On the contact center front, 2Ring provides gadgets for Cisco Finesse, a next-generation agent and supervisor desktop designed to improve the customer care experience a contact center delivers. That includes solutions related to scripts and forms, a messaging gadget so supervisors can send messages to agent screens, and a gadget for customer reporting. 2Ring SCRIPTS & FORMS helps contact centers reduce call times and learn more about the conversations with clients. 2Ring DASHBOARDS & WALLBOARDS  delivers personalized information on key performance to any screen via gauges, web reports, PowerPoint slides, or other content. 2Ring says these gadgets for Cisco Finesse will eventually replace Cisco Agent Desktop and other CTI (News - Alert)-OS based solutions.

Cisco shows the 2Ring gadgets during its presentations to prospects, Grebac says, but 2Ring has its own channel to actually distribute those solutions. Its 2Ring’s expertise in integration with existing UC and contact center and other systems, and its solutions’ ability to make existing infrastructure more flexible and empower supervisors, that help it win business, Grebac adds.




Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Interactive Intelligence Launches Latest PureCloud Services

Since revelation of its Amazon Web Services (AWS)-enabled multi-tenant enterprise collaboration and communications PureCloud platform in June of 2014, customer experience solutions provider Interactive Intelligence has been right on target with the announcement of new platform functionality. In January PureCloud Directory? was announced, and the rollout continues with the announcement of its latest additions: PureCloud Collaborate? and PureCloud Communicate?. [ Read More ]
03/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!