Contact Center Solutions Featured Article

2Ring Revs Up Cisco UC, Contact Center Offerings

June 18, 2012

2Ring was at Cisco (News - Alert) Live earlier this week promoting its unified communications and contact center solutions.

Michal Grebac, the company’s product and project manager, says 2Ring delivers add-ons to Cisco System UC and contact center solutions.

On the UC front, 2Ring offers an eco-friendly business fax solution that doesn’t require printing, phone services, global directories, personal directories, integration of UC with door-entry systems, and more. For example, 2Ring MULTI-TENANT is a Web-based solution that gives medium and large enterprises the ability to split one instance of Cisco unified communications among many tenants and administrators.

For its part, Cisco UC connects co-workers, partners, vendors, and customers; allows users to access and share video on the desktop, on the road, and on-demand as easily as making a phone call; facilitates better interactions, dynamically bringing together individuals, virtual workgroups, and teams; extends the corporate network so mobile workers can be productive anywhere; and integrates collaboration and communications into applications and business processes.

On the contact center front, 2Ring provides gadgets for Cisco Finesse, a next-generation agent and supervisor desktop designed to improve the customer care experience a contact center delivers. That includes solutions related to scripts and forms, a messaging gadget so supervisors can send messages to agent screens, and a gadget for customer reporting. 2Ring SCRIPTS & FORMS helps contact centers reduce call times and learn more about the conversations with clients. 2Ring DASHBOARDS & WALLBOARDS  delivers personalized information on key performance to any screen via gauges, web reports, PowerPoint slides, or other content. 2Ring says these gadgets for Cisco Finesse will eventually replace Cisco Agent Desktop and other CTI (News - Alert)-OS based solutions.

Cisco shows the 2Ring gadgets during its presentations to prospects, Grebac says, but 2Ring has its own channel to actually distribute those solutions. Its 2Ring’s expertise in integration with existing UC and contact center and other systems, and its solutions’ ability to make existing infrastructure more flexible and empower supervisors, that help it win business, Grebac adds.




Edited by Rachel Ramsey

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