Contact Center Solutions Featured Article

2Ring Revs Up Cisco UC, Contact Center Offerings

June 18, 2012

2Ring was at Cisco (News - Alert) Live earlier this week promoting its unified communications and contact center solutions.

Michal Grebac, the company’s product and project manager, says 2Ring delivers add-ons to Cisco System UC and contact center solutions.

On the UC front, 2Ring offers an eco-friendly business fax solution that doesn’t require printing, phone services, global directories, personal directories, integration of UC with door-entry systems, and more. For example, 2Ring MULTI-TENANT is a Web-based solution that gives medium and large enterprises the ability to split one instance of Cisco unified communications among many tenants and administrators.

For its part, Cisco UC connects co-workers, partners, vendors, and customers; allows users to access and share video on the desktop, on the road, and on-demand as easily as making a phone call; facilitates better interactions, dynamically bringing together individuals, virtual workgroups, and teams; extends the corporate network so mobile workers can be productive anywhere; and integrates collaboration and communications into applications and business processes.

On the contact center front, 2Ring provides gadgets for Cisco Finesse, a next-generation agent and supervisor desktop designed to improve the customer care experience a contact center delivers. That includes solutions related to scripts and forms, a messaging gadget so supervisors can send messages to agent screens, and a gadget for customer reporting. 2Ring SCRIPTS & FORMS helps contact centers reduce call times and learn more about the conversations with clients. 2Ring DASHBOARDS & WALLBOARDS  delivers personalized information on key performance to any screen via gauges, web reports, PowerPoint slides, or other content. 2Ring says these gadgets for Cisco Finesse will eventually replace Cisco Agent Desktop and other CTI (News - Alert)-OS based solutions.

Cisco shows the 2Ring gadgets during its presentations to prospects, Grebac says, but 2Ring has its own channel to actually distribute those solutions. Its 2Ring’s expertise in integration with existing UC and contact center and other systems, and its solutions’ ability to make existing infrastructure more flexible and empower supervisors, that help it win business, Grebac adds.




Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence Lync Integration

The Contact Center Solutions Community continues to grow in terms of both jobs and the reach of community interests as this week's news highlights. [ Read More ]
10/25/2014

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!