Vodafone Iceland recently announced that it has selected the new version of Leap Billing, a comprehensive end-to-end billing and customer care solution from FTS, to ensure a more flexible charging and billing structure for its mobile, fixed, and broadband service offerings. FTS provides communications and content service providers with an advanced range of billing, customer care and policy control solutions.
As a convergent communication service provider, Vodafone Iceland’s suite of services include mobile, fixed, broadband internet and data services. By deploying the FTS Leap Billing software, the company is expecting to enhance and strengthen its charging, billing and customer management system. The latest version of Leap Billing seamlessly integrates with Vodafone Iceland's Microsoft Dynamics CRM system to further help optimize its operations.
In a release, Ardis Bjork Jonsdottir, Billing Manager Vodafone Iceland, said that, "We found Leap Billing to be one of the most flexible, robust and cost-effective solutions available on the market. Thanks to FTS' Leap Billing we have increased the flexibility of our billing and have also increased our ability to create new and innovative services."
Leap Billing has been designed to substantially bring down the time and cost of any change requests which will make it easy to customize billing for newly introduced services. The back office at Vodafone Iceland has seen faster speed of marketing at a lower cost of ownership since the adoption of FTS' billing and customer care solutions.
Yitzchak Feldman, FTS' vice president of Sales and Marketing, said,"This latest implementation at Vodafone Iceland is a further vote of confidence in FTS' telecom billing solutions. Leap Billing addresses the needs of convergent service providers such as Vodafone Iceland, and supports them as they continue to offer innovative, cross-network services."
FTS’ Leap Billing has been designed as a flexible and convergent billing, customer care, and online charging solution, which can bring about significant reduction in OPEX and CAPEX, while securing the operators customer base with enhanced level of service quality. The solution, which has been based on the business-control technology (DoTree) from FTS, can capture events which are delivered via single or multiple network technologies all in real-time, while also responding to them in accordance to pre-configured business policies and actions.