Contact Center Solutions Featured Article

Viper Upgrades IP PBX System for Contact Centers

April 09, 2012

Viper, which specializes in VoIP telephone systems, has launched their latest business IP PBX systems for enterprise customers. Simultaneously, the company also launched their product Web site for the new phone system and digital PBX solution.


Ideally designed for contact centers, the new release of Viper VoIP IP PBX features a fully integrated and complete call center reporting. Version 4 also includes several other updates, enhancements and improvements which are automatically made available to existing customers with maintenance agreements.

The new enterprise PBX does not have the per-user licensing that is common in traditional phone systems. Viper PBX also includes free updates, upgrades and new features, company officials said.

"Viper VoIP digital PBX version 4 is a next generation business telephone system and a game changer in the telecommunications industry,” states Rolf Heitmann, managing partner and COO at Viper Corporation, in a statement.

"The new pricing structure is ground breaking and unheard of in this industry; providing free updates, upgrades and new features gives our customers unprecedented ability to plan and budget years and decades into the future," Heitmann added.

The website will provide valuable information to users. It discusses the advantage and disadvantages of hosted versus premise based Voice over IP (VoIP) solutions. Customers can also gain insight on industry trends and the latest communications solutions available to them.

Hosted PBX solutions are designed to simplify communications for the SMB while providing some of the must-have features of the online world (e-mail integration, Web-based management). For that reason, among others, SMB owners are increasingly looking to hosted PBX services to fulfill their communications needs.

Hosted PBX technology enables small businesses to purchase connectivity and the features that they need at a price that is within their budget. Read more about the benefits of hosted PBX solutions here.


Edited by Rich Steeves



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