Cicero Inc., a firm focused on Customer Interaction Management (CIM), developed the Cicero XM, a Customer Experience Management (CEM) solution that simplifies, extends and automates processes to improving business/user productivity. Cicero uses business integration software to provide successful enterprise-class solutions.
Cicero XM Enterprise is, on the other hand, the product that offers the CIM solution, built to transform customer interaction and monitor productivity – all while controlling costs and the time to deliver communication and automation capabilities. The solution features both Cicero XM Integrator and Cicero XM Desktop, to provide telephony and total interaction reporting, intelligence and analytics.
The Customer Interaction Solutions magazine and its parent company, TMC, which have been the voice of the call/contact center for Customer Relationship Management (CRM) and teleservices industries since 1982, has chosen Cicero as an award-winning provider of the desktop integration (with its XM Enterprise product) to enable business transformation for both customers and their own employees.
The Cicero XM product is also applauded for its ability to address ongoing business challenges. Cicero’s smart desktop technology stands out because unlike other desktops, it offers the most powerful workflow and process automation, searching and reporting system out on the market today.
In fact, The Cicero XM Enterprise was named Customer Interaction Solutions (CIS) Magazine's 2011 Product of the Year. The company received recognition for its product that was seen as the next-generation customer experience software solution for enterprises.
While Cicero delivers two significant solutions to provide a flexible, adaptable system for growing businesses, the company practices CRM implementations that can make improvements in customer retention.
Any customer contact industry would benefit considerably by using Cicero technology. They have proved to be a company delivering the all-in-one desktop solution to reshape how information is presented at the worker’s screen, let alone how they interact and work.