Contact Center Solutions Featured Article

1st Guard Corp. Leverages Pitney Bowes Software

March 30, 2012

1st Guard Corporation, a specialty insurer for long-haul truckers, was in need of geolocational software solutions that could streamline its operations. In this regard, 1st Guard Corp. zeroed on Pitney Bowes Software’s Spectrum (News - Alert) OnDemand solution that will help the firm to streamline its operations as well as provide excellent customer and claims service to its policyholders.

Precisely, the Pitney Bowes Software’s Spectrum OnDemand solution will help 1st Guard Corp. to validate addresses for policies and precise tax jurisdiction calculations and customer mapping, all over a Software-as-a-Service (SaaS (News - Alert)) platform.

As a provider of multichannel solutions that leverage data to create relevant dialogue between organizations and their customers, Pitney Bowes Software facilitates for lifetime customer relationships by integrating data management, location intelligence, sophisticated predictive analytics, rules-based decision making and cross-channel customer interaction management through its solutions.

1st Guard Corp. has developed a revolutionary claims iPhone (News - Alert) app for truck drivers, called as TRUCKER1. It allows drivers to access their coverage information and get back on the road quickly when they have a claim, regardless of the time or the location of the incident.

With the help of TRUCKER1, drivers are able to fill out a claim in 60 seconds on their iPhone thereby eliminating a two-day process.

According to a press release, Spectrum powers the TRUCKER1. Now, TRUCKER1 uses Pitney Bowes Software’s software to verify the location of the incident, thereby facilitating the claims adjustor to have all of the details on hand to settle the claim efficiently.

In addition, the Spectrum OnDemand service also provides the 1st Guard sales team with valuable prospecting information, thereby pinpointing the location of current as well as potential customers within a certain radius from a specific geographical location and to capitalize on potential business opportunities and strengthen relationships.

“Spectrum OnDemand has become a supporting service that we use across the company for any address validation or geocoding specific issue,” said Dan Ribar, CIO, 1st Guard, in a statement. “In addition to the power of the solution, the ease of integration and the service has been exceptional, making Pitney Bowes Software a pleasure to work with. This is a mission critical system for us, and we are confident of the dependability of the service. It is always up and running and we don’t worry about it.”






Edited by Jennifer Russell

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!