Contact Center Solutions Featured Article

1st Guard Corp. Leverages Pitney Bowes Software

March 30, 2012

1st Guard Corporation, a specialty insurer for long-haul truckers, was in need of geolocational software solutions that could streamline its operations. In this regard, 1st Guard Corp. zeroed on Pitney Bowes Software’s Spectrum (News - Alert) OnDemand solution that will help the firm to streamline its operations as well as provide excellent customer and claims service to its policyholders.

Precisely, the Pitney Bowes Software’s Spectrum OnDemand solution will help 1st Guard Corp. to validate addresses for policies and precise tax jurisdiction calculations and customer mapping, all over a Software-as-a-Service (SaaS (News - Alert)) platform.

As a provider of multichannel solutions that leverage data to create relevant dialogue between organizations and their customers, Pitney Bowes Software facilitates for lifetime customer relationships by integrating data management, location intelligence, sophisticated predictive analytics, rules-based decision making and cross-channel customer interaction management through its solutions.

1st Guard Corp. has developed a revolutionary claims iPhone (News - Alert) app for truck drivers, called as TRUCKER1. It allows drivers to access their coverage information and get back on the road quickly when they have a claim, regardless of the time or the location of the incident.

With the help of TRUCKER1, drivers are able to fill out a claim in 60 seconds on their iPhone thereby eliminating a two-day process.

According to a press release, Spectrum powers the TRUCKER1. Now, TRUCKER1 uses Pitney Bowes Software’s software to verify the location of the incident, thereby facilitating the claims adjustor to have all of the details on hand to settle the claim efficiently.

In addition, the Spectrum OnDemand service also provides the 1st Guard sales team with valuable prospecting information, thereby pinpointing the location of current as well as potential customers within a certain radius from a specific geographical location and to capitalize on potential business opportunities and strengthen relationships.

“Spectrum OnDemand has become a supporting service that we use across the company for any address validation or geocoding specific issue,” said Dan Ribar, CIO, 1st Guard, in a statement. “In addition to the power of the solution, the ease of integration and the service has been exceptional, making Pitney Bowes Software a pleasure to work with. This is a mission critical system for us, and we are confident of the dependability of the service. It is always up and running and we don’t worry about it.”






Edited by Jennifer Russell

Article comments powered by Disqus

Related Contact Center Solutions Articles

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014

Sitel Looking to Add 200 Jobs to Florida Call Center

As one report after another shows that call centers are returning to the United States in droves, communities all over the country are reaping the benefits. One such community is Lake City, Florida; where Sitel has just announced its plans to add as many as 200 positions to its call center. Sitel is one company that has made a rather productive go of it when it comes to the call center business. The firm has been so successful as a matter of fact that it actually has received business from other… [ Read More ]
10/20/2014

TicketNetwork Creates Jobs

TicketNetwork, a ticketing software provider, recently announced that it successfully hosted an open house job fair at its South Windsor headquarters. As per officials from the company, more than 45 applicants participated and 20 percent of them got the offers. Most of the professionals were hired for regular and seasonal inbound sales representative positions in its call center. [ Read More ]
10/20/2014

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!