Contact Center Solutions Featured Article

Contact center solutions provider AMC Technology has announced that it achieved “Certified for SAP NetWeaver” status for their interaction center capabilities integrated with the SAP CRM application.

 

AMC Technology provides multi-channel interaction management solutions for contact centers. As per the latest certification, seven additional Connectors for its MCIS 5.2 product were recognized.

 

The AMC Multi-Channel Integration Suite integrates Microsoft Dynamics CRM with telephony, IVR, CTI, and contact center systems, from vendors such as Aspect, Avaya, Cisco, Nortel and others.

 

According to the company, the seven latest certifications are in addition to other AMC product certifications and solidify the company's seamless integration with SAP solutions and a number of other CTI platforms. This provides their customers with choices for CRM and call center integration needs.

 

AMC’s recently certified connectors, AMC Telephony Connector for Cisco ICM 5.2, AMC Telephony Connector for Envox CT Connect 5.2, AMC Telephony Connector for AES 5.2, AMC Telephony Connector for AIC 5.2, AMC Telephony Connector for Nortel CCT 5.2 and AMC MCIS WebChat 5.2 integrate with SAP CRM via the SAP integrated communications interface. Also the AMC MCIS Telephony Channel 5.2 connector integrates with SAP CRM via the SAPphone interface.

 

“Achieving this latest round of certified integration with SAP solutions demonstrates our continued dedication to support SAP solutions and our customer base,” stated Anthony X. Uliano, President/CTO, AMC Technology. “Our partnerships with Aspect, Avaya, Cisco, Envox and Nortel have also been strong, and we will continue to develop products that will enhance the CRM experience.”

 

Back in March, AMC Technology announced it attained Gold Certified Partner status in the Microsoft Partner Program with a competency in ISV/Software Solutions.