Contact center solutions provider Drishti has announced that its Ameyo product has become the technology-of-choice for Thailand-based business process outsourcing (BPO) company SGC Infotech Limited. The latter was seeking a solution that is flexible enough to meet changing market conditions and adaptable for future growth. It found the solution it needed in Gurgaon, India-based Drishti.
SGC provides outsourced services in the fields of software development, Web technologies, computer hardware and software installations and maintenance, customer services and call center, telemarketing campaign, e-commerce and Internet marketing, offshore process outsourcing and information technology (IT).
Variation in the time zones was a major hurdle for SGC as they were unable to address the high connectivity required of international call centers, said the companies in a press release. Ameyo automated the process of configuring the time zone on their lead list and, as SGC Infotech was an early adopter of the solution, helped them ensure quality performance and a significant increase in productivity.
“Our business is dynamic and we needed a solution that could match our expectations for quick implementation and changes without causing down-times,” said Vijay Kumar, director of SGC Infotech. “Out of many solutions evaluated, we finalized on to Ameyo. The software based technology is affordable and was able to not only match but surpass our expectations in terms of speed of deployment. We are today able to make changes at run-time with easy-to-use and powerful interfaces.”
Thailand’s BPO sector has been consciously focusing on matching up to stringent service level agreements (SLAs) and improving the quality of services. In such a high-demanding scenario, a solution that can provide superior service quality along with increased profitability is the need. Being a robust solution, Ameyo’s capability of delivering in very demanding business environments makes it a perfect fit for the BPO segment.