Contact Center Solutions Featured Article

VCustomer, which sells customer care and technical support products, announced that it has — once again — been named as a Rising Star in the International Association of Outsourcing Professionals 2008 Global Outsourcing 100.

 

VCustomer's ranking as a Rising Star required a minimum annual growth of 33 percent, company officials say. The rankings are published annually in Fortune.

 

With more than 40,000 members, IAOP is a standard-setting organization and advocate for the outsourcing profession. It ranks companies based on what it perceives as quality after a review process. The final rankings are based on "a weighted average of the judges' scores on demonstrated competencies, size and growth, management capabilities and customer references," vCustomer officials explain.


VCustomer sells contact center services with self-service options and automation features.

 

Lori Inuzuka, vice president of vCustomer Global Operations, said she believes "this recognition is a reflection of our commitment to our clients to consistently deliver high quality, cost-effective customer care and technical support services."

A couple weeks ago vCustomer launched its Customer Management Software designed specifically for retailers. It's described by company officials as a product offered in the Indian market that provides retailers "the ability to use a single product for managing marketing campaigns, order management, deploying customer surveys, scheduling appointments to managing their customer loyalty program." 

The product can be managed entirely via a Web-based interface and allows the retailer to manage customer contact across multiple-channels including phone, IVR, SMS, e-mail and Web forms.

VCustomer's Retail Solutions core platform has been used by American-based retail clients since  2003 with "millions of transactions completed each day," company officials say. It provides an architecture designed for high frequency customer interaction environments and comes with a set of management tools, real-time dashboards and built-in analytics.

Developed using LAMP technologies (Linux, Apache, MySQL, PHP), the product ensures interoperability and makes the product operating system independent. Designed to be managed using an ASP model, the customer has full access to the platform from any location globally simply by having access to the Internet and their favorite browser.