Contact Center Solutions Featured Article
Related Contact Center Solutions Articles
TMCnet Contact Center Solutions Week in Review
It is almost difficult to know where to begin, given all of the interesting contact center activities around the world. However, a great place to begin is with the Editors Choice feature by TMCnet contributor Tracey E. Schelmetic about a terrific webinar sponsored by Interactive Intelligence, "2012: Key Contact Center Trends and Priorities for the Upcoming Year - How you can be read.," The webinar featured Forrester Research principal analyst, Art Schoeller, Interactive Intelligence senior vice …
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02/11/2012
Aegis Lands in Magic Quadrant
Global outsourcing provider Aegis Limited has been named as one of 16 firms in Gartner Inc's 2011 Magic Quadrant for Customer Management Contact Center BPO Worldwide.
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02/10/2012
Interactive Intelligence Hires Mitchell Phillips as Australian Territory Manager
Interactive Intelligence Group, Inc., a global provider of unified business communication solutions for contact centers, unified communications, and business process automation, was in need for someone to take over their Australian territory. The company announced that Mitchell Phillips seems to be the new man for the job.
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02/10/2012
DOW Networks Ready to Meet Demands of Next Generation VoIP Call Center
Telecom Company DOW Networks is expanding its services to support growing demand of its contact center clients around the world. The company will soon be designing and building a new data center to provide increased disaster recovery and redundancy for its call center services and international toll free numbers clients.
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02/09/2012
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Industry News
Watch for salesforce.com to Potentially Pullback After Gaining 2.25% Yesterday
salesforce.com Rises 2.25% on Heavy Volume: Watch For Potential Pullback
AltiGen Communications Teams With Nexus Open Systems to Deploy AltiGen's UC Solutions for Microsoft(R) Lync(TM)
SCANA Energy Retained As Georgia's Regulated Natural Gas Provider
VXi Redefines Contact Center and Office Communication With the UC ProSet(TM)
Thorsten Strauss appointed Global Head of Communications & CSR at Deutsche Bank
Mortgage Returns Announces Record Sales and Appoints Jim Blatt CEO
Featured Resources
- Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
NEW Consolidating Infrastructures: IT's New Call to Business [white paper]
NEW The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper]
NEW Building Customer Centricity through Expertise-Based Interactions [white paper]
Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]
Workforce Management: It's more than just software [white paper]
A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]
A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]
A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]
Press Releases
Latitude Software Suite Deployed by Cogeco to Improve Debt Collection Operations
12/19/2011
American Logistics Company Deploys Interactive Intelligence Unified IP Business Communications Solution
12/15/2011
EMS Selects Interactive Intelligence Cloud-Based Contact Center Solution
12/1/2011
St. Croix Orthopaedics Selects Interactive Intelligence Enterprise IP Telephony Software Suite
11/30/2011
Forbes Ranks Interactive Intelligence No. 8 among America's Best Small Companies
11/22/2011
About the Contact Center Solutions Community
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