Contact Center Solutions Featured Article

April 28, 2008

Over-the-Phone Language Interpreter Workforce Continues Growth

By Stefania Viscusi


The increasing need for over the phone interpretation and bilingual translation especially with call center and customer care transactions between companies and limited English speakers, is resulting in a greater demand for the interpreter workforce.
 
Realizing this demand, Language Line Services (LLS), a provider of language-based services, has announced it plans to increase its Monterey, California and Elk Grove, Illinois-based interpreter workforce.
 
Language Line Services provides phone interpretation for hospitals, courts and 911 call centers in the United States, Canada and United Kingdom.
 
Interpreters also provide customer assistance for companies in fields like banking, telecom and insurance.
 
The company's latest expansion plans are a bid to keep up with the increasing demand for over-the-phone interpretation services and is in addition to the company's prior staffing efforts in August 2007 to increase their interpreter workforce by nearly 50 percent.
 
The company, which currently employs over 3,000 professional interpreters worldwide, offers interpretation services in more than 170 languages and are available to clients 24 hours a day, 7 days a week, and 365 days a year.
 
For individuals with strong bilingual skills interested in becoming a telephone interpreter, Language Line Services does not require prior interpretation experience and offers an orientation program, ongoing training and mentoring for its employees.
 
In February, the company made headlines when it announced a new free interpreter phone service for limited English speakers in Baltimore, Boston, Charlotte, New York, Philadelphia, and Washington D.C.
 
The “Your World. Your Language” service is a toll-free, phone-based interpreter service that uses a network powered by AT&T (News - Alert) and helps limited English speakers independently conduct their day-to-day affairs.
 
 
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is, Best Practices in Agent Retention brought to you by Enkata.
 


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