Contact Center Solutions Featured Article

CRM from Pivotal for Konica in Czech Republic

April 10, 2008

Don't ever say we don't span the globe to bring you the best in CRM news coverage here at TMC, today we report that LLP Group, a vendor of complex IT products and services, is implementing Pivotal CRM for the Czech affiliate of Konica Minolta, one of the largest worldwide providers of printing systems.


Pivotal CRM has been used at the Austrian branch of Konica Minolta for some time already and LLP Group has completed an implementation in the Slovak Republic. You… do remember the update that they're two separate countries, right? You got that e-mail?
 
This has prompted the Czech affiliate of Konica Minolta to follow suit by choosing the same system integrator. An analytical phase took place last year and the implementation is currently in progress, according to Pivotal officials, who say the first phase launch is planned for the coming month, with subsequent phases to be added throughout the year.

The main reason for the CRM Pivotal implementation at Konica Minolta is "its support of a business evolution process for both internal employees and external partners," according to the Pivotalians: "In addition to providing analysis tools for the evaluation of specific business cases, the system also provides planning support, business activity management and client databases."
 
Regarding the implementation, Jirí Jelínek, Konica Minolta's sales director, said the current CRM system "does not suit us, primarily in the area of business process automation and related workflow. We expect a simplified, quicker administrative process for business situations with the new CRM."

"For LLP Group, this implementation is interesting, not just because of the project range, but also from a technological point of view. CRM Pivotal will concentrate key business data from other external Konica Minolta systems; primarily ERP Microsoft Dynamics NAV, Lotus Notes or data warehouses," says Jirí Štiller, managing director of LLP Group in Prague.
 
Must be a popular name there.
 
Earlier this week CDC Software, a wholly-owned subsidiary of CDC Corporation and a provider of CRM and other enterprise software and services, announced that the Multiple Sclerosis Society of Canada has reported "record-breaking revenues and cost savings" attributed to CDC Software's Pivotal CRM.
 
"The annual operating savings are easily in the six figures," says David Arbuthnot, vice president of IT, Multiple Sclerosis Society of Canada. "Six years ago, we raised $80,000 online; this year, we'll raise over $6 million."
 
The MS Society of Canada receives roughly 85 percent of its funding through donations and special events, but its "customers" extend well beyond the donor. The society also solicits corporations, foundations and government bodies for donations and event sponsorship.
 
With more than 120 offices and many different systems and processes to track customer information, ranging from spreadsheets to simple databases to more robust standalone fundraising systems, the society's data was disparate and fragmented, MS officials said. Much of the customer information gathered was not maintained from year-to-year.
 
David Sims is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.

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